Gilda Torres

GILDA TORRES Administrative Assistant WORK EXPERIENCE Administrative Assistant PERSONAL BACKGROUND A well-rounded Admin assistant. I can handle the given task in a good way, timely, and correctly. I put my heart into my job, I put all my best, exert all my efforts to deliver quality outcomes. QualityGoodsNC LLC | Jan 2020 - present - provided optimum support with the client's e-commerce business - handled the account for 3+ years - trained to different tasks (email management, customer service, product research, lead generation) and efficiently executed Account Specialist Green Ventures LLC | Jan 2017 - Jan 2020 ACHIEVEMENTS - One of the top product researcher on an ecommerce account - Helped company account maintain 5-star feedback ratings - Maintained 100% response rate for a month - helped the client manage the e-commerce account (Amazon merchant) - handled day-to-day customer inquiries - assisted in item research that boosts high sales volume - been with the company for 2+ years Customer Service Representative Infocom (formerly SpiGlobal - CRM, Relia Inc) Jul 2012 - Jan 2017 GET IN TOUCH WITH ME Cell: - Cell: - Email:-FB: www.facebook.com/onlygiruda Instagram: @onlygiruda Whatsapp: - - Financial Services department (Smartmoney/Paymaya) - assisted customers with their account interpretation - answered all account-related queries and escalated requests - Reported issues that customers encountered for fast resolutions HOBBIES AND INTERESTS I love reading. I browse the internet to get additional skills and knowledge to help me provide excellent results to my tasks or job. In my me time, I love chasing waterfalls and sunsets! I have cats Maui and Pumpkin; dogs Chika, Mocha, and Wave will entertain me during my breaks.