GILBERT ZABATE
Address: 79 Arcos, Sapangdaku, Cebu City 6000
Mobile:-
-Skype ID: savx1982
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Data Entry – Assigned in updating the pertinent information on directory site daily.
Research on the current contact information and input the corrections as needed.
Making sure that the website’s pages are showing the correct information and are
consistent with the client’s specifications. Handled this role for more than two years.
Content Writing – More than 2 years of experience with content writing and content
editing. Tasked on creating original SEO targeted articles that are plagiarism free and
meets the client’s standards.
Social Media Marketing - Handled various corporate social media accounts for online
marketing purposes. Promoting and building the online brand of different niche
businesses through social media posts and audience engagement.
Customer Care Specialist - Handled inbound calls for leading US based companies.
Assisted customers by handling queries and disputes in billing. Provided troubleshooting
on mobile phone issues. Helping to resolve the customer’s complaints and requests.
Gained more than 4 years experience as a customer service representative.
EMPLOYEMENT HISTORY:
FREELANCE CONTENT WRITING
Homebased
July 2018- June 2019
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Tasked to write several articles on a project based set up. The client has online
retail shops.
SUITED CONNECTOR BPO
Data entry specialist
Cebu Office: 16th floor FLB bldg, Cebu Business Park, Cebu City 6000
April 2016- July 2018 – Full-time
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Research on the current contact information and input the corrections as needed.
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Making sure that the website’s pages are showing the correct information and are
consistent with the client’s specifications.
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Updating the important information on directory site daily.
Eli Global
Technical Support
2nd floor, JY Square Mall, Lahug Cebu
Sept 2015- Mar 2016 – Full-Time
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Responsible for completing DNS updates.
Checked software compatibility with updated platform of the supported
Prescription Dispensing Tool (RxWeb).
Completed training on Computer and Networking basics in preparation for
RxWeb Installation training.
FoodMenu.Ph
Sales Agent (Project –based)
Zenith Bldg., Rm 203, Cebu Business Park Cebu City
Nov 2014 – Feb 16 2015 –Full-time
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Increased sales and prospects for the business
Scouted for potential clients through email, phone and personal visits.
Visiting client’s physical shops and offices for product presentations.
Vanilla Networks
Content Writer
TGU Bldg, Rm. 705, I.T. Park Lahug Cebu
May 2014- Oct 2014 – Full-time
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Created optimized articles for client’s websites.
Communicated effectively to understand needs and feedback from clients.
Curated marketing content for brochures, flyers and posters.
Web Outsource Force
Social Media Specialist
Regus Shared Office, Apple One Bldg, Cebu Business Park Cebu City
Jan 2012-April 2014 – Full-time
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Handled corporate social media accounts for online marketing purposes.
Engaged with online audience to better foster the brand’s online reputation.
Promoting and building the online brand of different niche businesses through
social media posts and audience engagement.
English Revolution
ESL Trainer
DNA Building Rm. 201-202, Ibabao Mandaue City, Cebu
Jan 2009- Dec 2011 – Full-time
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Handled online English as a Second Language classes.
Tasked in teaching online English lessons like writing and speaking that are
appropriate to the students learning level.
Western Wats
Market Researcher
Pipc Building 7, Kadaugan Avenue, Mepz 2, Lapu-Lapu City, Cebu
Aug 2007- Nov 2008 - Full-time
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Engaged in outbound calls to US offices and households to gather information
for surveys.
Recorded participant’s answers to surveys in verbatim.
Took note of the correct and complete respondent’s information in every
survey to ensure quality.
Teletech Cebu
Customer Care Specialist
Oakridge Business Park, 880 A.S. Fortuna Street, Banilad, Mandaue City 6014 Cebu
Oct 2006 – Feb 2007 – Full-time
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Took inbound calls from customers and assisted callers with online purchase
transactions.
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Handled inbound calls for leading US based companies.
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Helping to resolve the customer’s complaints and requests
Convergys
Customer Care Specialist
Paseo Arcenas, Banawa, Cebu City 6000
Jan 2005- July 2006 – Full-time
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Assisted customers by handling queries and disputes in billing.
Provided troubleshooting on mobile phone issues.
EDUCATIONAL ATTAINMENT:
UNIVERSITY OF SAN CARLOS
Talamban, Cebu City
Bachelor of Fine Arts Major in Advertising Arts (2nd Yr. Level-
