GILBERT PAGSISIHAN
Customer Service Representative | Email & Chat Support |
Subject Matter Expert
iOPEX Technologies | Oct 2017 - May 2021
I help Amazon FBA sellers grow
and scale their business
through effective product
research strategies and also
help them boost their product's
sales through PPC campaigns.
Product Research
Supplier Sourcing
Listing Creation and
Optimization
Inventory Management
Amazon Sponsored Ads
(PPC)
Customer Service
Social Media Management
Fast learner
Organized
Keen attention to details
Motivated
Willingness to learn
Resourcefulness
- Address customer's inquiries or issues related to the product being
supported. Provide technical support if necessary.
- Provide billing assistance such as refunds, invoice requests, account
deletion
- Handle escalated customer issues from Lvl 1 Support Team
- Provide assistance to Lvl 1 Support agents regarding complicated
technical issues, etc.
- Communicate with other teams such as Developers and Product
Head to address known issues as well as implement certain processes.
Amazon Seller VA Masterclass (May 2021)
An intensive training program arranged by a former Amazon
VA turned 7-figure Amazon Seller that is specifically aimed to
provide the necessary knowledge about the ins and outs of
Amazon FBA. After finishing the course, aspiring Amazon VAs
are equipped with the fundamental skills to help Amazon
Sellers scale their business and increase their revenue.
Polytechnic University of the Philippines -)
Bachelor of Science in Information Technology
-Helium 10 / Jungle Scout
Canva / Adobe Photoshop
Microsoft Office / Google Docs
Asana / Trello
live:gilbertpagsisihan
www.linkedin.com/in/gilbert-pagsisihan
