OBIEKWE GILBERT NONSO
Address: UAE Email:- .Tel:-/-
Virtual Assistant Customer Service Logistic Officer
A Customer service Professional, with over five years’ work experience in call center business Operation Management. I am enthusiastic, with proven capacity to troubleshoot and resolve issues promptly, proactive with ability to build and maintain productive habits.
Core Competence
Extremely proficient in Multitasking and meeting deadlines.
Exceptional problem-solving skills that contribute to a successful logistic chain.
A distinctive Fast learner with decent judgments in difficult situations.
Strong interpersonal skills, excellent communication skills, collaborative team player, attention to details, resilient and persuasive.
Strong negotiation skill.
Extensive knowledge of CRM,3PL,WMS and other software and tracking programs used in logistic Industry.
TRAINING/CERTIFICATION
Extensive Knowledge of 3PL,WMS and other tracking software
SAP ERP and BASIS
Zendesk, Asana. Mojo dialler and Trello
Microsoft office suit and G suite
CRM Sage and Hubspot
EMPLOYMENT HISTORY
September 2018- till date KCD Recruitment Services
Remote Email and Live Chat Customer Support Representative
Email and live chat support
Social Media Management
Web research and Travel/Accommodation Organisation and management(Business and Private)
Calender Management and Sales Support
Cold calling and Appointment/meeting scheduling and Management
Creating surveys on survey monkey and typeform Etc
August 2019-July 2020 Balkansi Branch Dubai
Customer Service Officer
Responding to customer queries via email, phone
Expand and improve customer records
Demonstrate mastery of customer service call script within specified time frame
Make reasonable procedure exception to accommodate unusual request.
Achieve customer satisfaction rating of 80% within 6months
Order Management
Jan 2013-May 2019 Snug Global services, Lagos Nigeria
Customer support cum Logistic officer
Oversee the scheduling for 25 transportation employees on day-to-day basis.
Collect customer feedback and make process change to exceed customer satisfaction goal
Demonstrate and explain products, methods or services in order to persuade customers to purchase product or utilize services.
Attract potential customers by answering product and service questions,suggesting information about products and services.
Inventory and supply chain management
Creating and managing cases/sales on sage CRM- Guarantee Trust Bank
Call Centre Agent cum Transaction Officer
Attending to customer transaction request with due diligence
Demonstrate mastery of customer service call script within specified time frame
Make reasonable procedure exception to accommodate unusual request.
Achieve customer satisfaction rating of 80% within 6months
2009-mar 2010 Julius Berger Construction Company.Nigeria
Supply Chain Project Planner
Developed in conjunction with operations team and project manager a project delivery task and resource plan highlighting available resources,material,plant and equipment.
Develop in conjunction with operations team and project manager a project delivery task and resource plan highlighting available resources,material,plant and equipment.
PROFESSIONAL MEMBERSHIP
Member occupational safety and health association USA.(MOSHA)
Affiliate Member Institute of Mechanical Engineer (IMECHE)
EDUCATION- Bachelors of Engineering in Mechanical Engineering from Heriot Watt University, Scotland
- Higher National Diploma (HND) in Mechanical Engineering Federal Polytechnic Mubi,Nigeria
Referees
Available on Request