Gilbert Obiekwe

Gilbert Obiekwe

$8/hr
Virtual Assistance, Customer Service and Logistic
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Dubai, Dubai, United Arab Emirates
Experience:
10 years
 OBIEKWE GILBERT NONSO Address: UAE Email:- .Tel:-/- Virtual Assistant Customer Service Logistic Officer A Customer service Professional, with over five years’ work experience in call center business Operation Management. I am enthusiastic, with proven capacity to troubleshoot and resolve issues promptly, proactive with ability to build and maintain productive habits. Core Competence Extremely proficient in Multitasking and meeting deadlines. Exceptional problem-solving skills that contribute to a successful logistic chain. A distinctive Fast learner with decent judgments in difficult situations. Strong interpersonal skills, excellent communication skills, collaborative team player, attention to details, resilient and persuasive. Strong negotiation skill. Extensive knowledge of CRM,3PL,WMS and other software and tracking programs used in logistic Industry. TRAINING/CERTIFICATION Extensive Knowledge of 3PL,WMS and other tracking software SAP ERP and BASIS Zendesk, Asana. Mojo dialler and Trello Microsoft office suit and G suite CRM Sage and Hubspot EMPLOYMENT HISTORY September 2018- till date KCD Recruitment Services Remote Email and Live Chat Customer Support Representative Email and live chat support Social Media Management Web research and Travel/Accommodation Organisation and management(Business and Private) Calender Management and Sales Support Cold calling and Appointment/meeting scheduling and Management Creating surveys on survey monkey and typeform Etc August 2019-July 2020 Balkansi Branch Dubai Customer Service Officer Responding to customer queries via email, phone Expand and improve customer records Demonstrate mastery of customer service call script within specified time frame Make reasonable procedure exception to accommodate unusual request. Achieve customer satisfaction rating of 80% within 6months Order Management Jan 2013-May 2019 Snug Global services, Lagos Nigeria Customer support cum Logistic officer Oversee the scheduling for 25 transportation employees on day-to-day basis. Collect customer feedback and make process change to exceed customer satisfaction goal Demonstrate and explain products, methods or services in order to persuade customers to purchase product or utilize services. Attract potential customers by answering product and service questions,suggesting information about products and services. Inventory and supply chain management Creating and managing cases/sales on sage CRM- Guarantee Trust Bank Call Centre Agent cum Transaction Officer Attending to customer transaction request with due diligence Demonstrate mastery of customer service call script within specified time frame Make reasonable procedure exception to accommodate unusual request. Achieve customer satisfaction rating of 80% within 6months 2009-mar 2010 Julius Berger Construction Company.Nigeria Supply Chain Project Planner Developed in conjunction with operations team and project manager a project delivery task and resource plan highlighting available resources,material,plant and equipment. Develop in conjunction with operations team and project manager a project delivery task and resource plan highlighting available resources,material,plant and equipment. PROFESSIONAL MEMBERSHIP Member occupational safety and health association USA.(MOSHA) Affiliate Member Institute of Mechanical Engineer (IMECHE) EDUCATION- Bachelors of Engineering in Mechanical Engineering from Heriot Watt University, Scotland - Higher National Diploma (HND) in Mechanical Engineering Federal Polytechnic Mubi,Nigeria Referees Available on Request
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