Gilbert Nkwanchung Oru

GILBERT ORU Phone: - Address : Varmegatan 2, 41832, Gothenburg Sweden Email :-LinkedIn Profile :www.linkedin.com/in/gilbert-oru- I am a passionate finance professional with diverse experience such as credit control, client servicing in the finance and IT sector. I enjoy working in various industries to keep on learning by experience and therefore offer my expertise, skills, foresightedness, network and enthusiasm to achieve team and company goals. EXPERIENCE 09/2020 –04/ 2024 ACCOUNT RECEIVABLE ANALYST, COMPUTACENTER KFT  Been prudent towards customers in order to anticipate disputes and get at least 80-100% payments on time, which impacts our DSO positively and contributes to company liquidity.  Reduced aged debts significantly by providing more compelling reports which helps to put more focus on invoices that require more attention.  Established a regular check-in framework with Account Managers and Inside Sales, conducting over 10 critical meetings monthly to access client performance against contractual obligations, contributing to a significant decrease in contract non-compliance cases. 01/2019 – 09/2020 IT FIRSTLINE ANALYST – AIR LIQUIDE FRENCH LANGUAGE SUPPORT, COMPUTACENTER KFT  Answering Incoming calls, emails, and chats ensuring that all IT related issues decision making ability faced by user are resolved effectively and on time.  Creating incidents, Adhocs, checking backlogs on time and coordinating a proper follow up with the user to ensure their issue are resolved  Spearheaded a customer feedback loop through web tickets to identify service gaps; leveraged insight to enhances client support, leading to a 20% increase in customers engagement and satisfaction scores. 01/2018 – 01/2019 SALES EXECUTIVE, ABRAHAM JAMES KFT  Tele-sales about Foreign Exchange Market and encouraging people to get engage in the financial market.  Quality phone calls with goals of 300 calls a week, pitching people to corporate with us. EDUCATION- POSTGRADUATE SPECIALIST DIPLOMA-MARKETING MANAGEMENT, WEKERLE SANDOR BUSINESS SCHOOL, BUDAPEST HUNGARY- BSC(HONS) ECONOMICS, UNIVERSITY OF BUEA, CAMEROON SKILLS  SAP ERP  MICROSOFT OFFICE SUITE  ANALYTICAL SKILLS  GOOD JUDGEMENT AND DECISIONMAKING ABILITY  AGILE AND SCRUM FUNDAMENTALS LANGUAGES     ENGLISH: NATIVE FRENCH: GOOD GERMAN: BASICS HUNGARIAN: BASICS 2