Gil Martin Alcantara Garcia

GIL MARTIN A. GARCIA 📬︎ ☏ B5 L10 PH1 SEC35 Belleview Meadows, Bagtas, Tanza, Cavite 4108 - ✉-www.linkedin.com/in/gil-martin-garcia-6863a474 Education BS Computer Engineering – STI College Cubao (2-year Undergraduate, 2003) Professional Experience Homeaglow - Work from Home​ Outbound Sales VA | 5/5/2025 - 5/30/2025 ●​ Remote professional who specializes in converting potential customers (leads) from Hubspot using aircall educating them about the product/service, address their questions and objections, build rapport, and ultimately persuade them to make a purchase or commit to the next step in the sales process. IQOR - SM City Dasmariñas, Cavite​ T-Mobile Tech Assistant Coach | 10/16/ 2023 – 5/5/2025 ●​ Guided and coached team members, significantly improving technical support and customer satisfaction metrics in a high-performance environment. ●​ Contributed to efficient team management and continuous improvement of technical support processes, optimizing operational excellence. ●​ Anticipated roadblocks and proactively solved problems, fostering a culture of continuous improvement within the team. T-Mobile Training Mentor - Work from Home | 3/6/2022 – 10/16 2023 ●​ Developed and executed intensive training programs, successfully empowering new tech experts and streamlining support processes. ●​ Mentored colleagues to master complex technical issues and deliver high-quality customer service, enhancing team capabilities. ●​ Fostered strong communication and problem-solving skills among trainees, building trust and rapport for improved customer interactions. T-Mobile Tech Expert - Work from Home | 12/6/2021 – 3/6/ 2022 ●​ Delivered expert technical support, efficiently troubleshooting complex IT issues to ensure seamless operations and high customer satisfaction. ●​ Managed high-stakes technical tasks with precision, contributing to service optimization and consistent customer satisfaction. T-Mobile TEX Expert - Work from Home |6/1/2020 – 12/6/2021 ●​ Provided high-quality customer service within a technology support environment, focusing on efficient issue resolution. ●​ Contributed to service optimization in a dynamic environment, adapting effectively to shifting priorities and client needs. IVS Technology Services LLC – Dubai, United Arab Emirates​ Telecom Field Engineer | 2/16/2019 – 11/7/2019 ●​ Executed hands-on technical solutions and provided essential on-site support such as cable placement, system setup, splicing and termination, network and design, troubleshooting, repairs, routine maintenance, emergency response, equipment operations, safety compliance, documentation and reporst for various telecom projects. ATOS – Pasay​ IT Helpdesk Analyst for The Disney Company | 5/31/2018 – 2/16/2019 ●​ Ensured seamless IT operations by promptly addressing and resolving technical issues, maintaining high customer satisfaction. ●​ Responded to and resolved support requests efficiently, demonstrating strong problem-solving and clear communication skills. ●​ Using servicenow to manage services, tickets, incidents, problems, and used as knowledge ●​ Using active directory to manage account and group security. ●​ Using remote desktop and other proprietary remote to mirror computers and act as the admin. ●​ Troubleshooting outlook errors, Windows, mac, servers, active directory accounts, machines and directory mappings. Ibex Global PQ – Parañaque, Metro Manila​ AT&T Advanced Technical Support / Subject Matter Expert | 4/17/2017 – 5/31/2018 ●​ Delivered advanced technical support with a focus on iOS and complex international technical challenges, demonstrating strategic insight. ●​ Provided Level 2-3 technical support, effectively troubleshooting complex issues for end-users and ensuring operational excellence. Lizard Bear Tasking, Inc. – Quezon City​ UberEATs Subject Matter Expert | 6/13/2016 – 4/15/2017 ●​ Provided specialized technical assistance that significantly enhanced service operations and improved customer engagement. Uber Email Support Representative | 8/6/2015 – 6/13/2016 ●​ Managed email support inquiries, ensuring timely resolutions and achieving high customer satisfaction rates. The Results Company – Cainta, Rizal​ Sirius XM Inbound Sales Agent | 2/24/2015 – 8/5/2015 ●​ Combined technical knowledge and sales skills to drive customer engagement and support revenue goals. Gizmo Dojo – Cainta, Rizal​ IT Solutions Administrator | 8/28/2003 – 2/24/2015 ●​ Oversaw IT infrastructures and implemented solutions that consistently enhanced operational performance. ●​ Maintained continuous improvement across all facets of technology support, ensuring system stability and efficiency. Doc Rey Online – Quezon City​ LAN Shop IT Doc | 1/1/ 2000 – 8/28/ 2003 ●​ Pioneered IT support and system maintenance during the early stages of a technical career, building foundational expertise. 7-E Computer Shop – Marick, Cainta, Rizal​ LANShop Crew -) Philam Plans, Inc. – Mezzanine Floor Philam Life Bldg., Aurora Blvd. cor Araneta Ave, 1111 Cubao Quezon City​ Sales Counselor -) Fil-Estate Sales, Inc. – 16/f Strata 100 Condominium, Emerald Ave., Ortigas Center, Pasig City​ Branch manager -) Sales Agent (Freelance) -)​ Skills & Expertise ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Messaging Platforms: Slack, Microsoft Teams, Google Chat, Google Meet, Skype, Viber, Whatsapp Video Conferencing: Zoom, Google Meet, microsoft Teams, Cisco Webex Project & Task Management Tools: Trello & Notion Scheduling & Time Management Tools: Doodle, Google Calendar Time Tracking: Hubstaff File Sharing & Document Management: Google Drive, Onedrive, Dropbox, WeTransfer Payment Gateways: Paypal, Wise, Payoneer Content Creation & Productivity Enhancers: Canva, Gimp, Duplicheker.com, grammarly, ginger, Plagiarismchecker.co, Notion, Automation: Zapier: Remote Access & Training: Loom, vocaroo Softphones: Aircall, Cisco Finesse, Ring Central, Customer Service & Support: Customer Satisfaction , High-Quality Customer Service , Complex Issue Resolution , Technical Troubleshooting , Triage , Support Ticket Management , Service Optimization , Helpdesk Ticketing Systems , Client Relations, Inbound Sales Technical Proficiency: Google Workspace (Google Sheet, Docs, Slide, Form, Keep, Calendar, Maps, Gemini) , Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) , Mac OS , AI Tools (Co-Pilot Enterprise, Glean, Google Gemini) , CRM (HubSpot, Salesforce, Zendesk, Service Now, Django, Atlas) , Ticketing Systems (Connectwise, Zendesk, Service Now) , VM Ware , Hardware Diagnostics Communication & Professionalism: Excellent Verbal and Written English , Clarity , Confidence , Discretion , Rapport Building, Active Listening, Persuasion Operational Excellence & Problem-Solving: Strategic Insight , Operational Excellence , Problem-Solving , Proactive Anticipation , Prioritization , Continuous Improvement , IT Documentation Practices Leadership & Training: Team Management , Training Program Development , Mentorship , Coaching , Performance Enhancement , Independent Work Account Management: Active Directory, Google Workspace, Microsoft Exchange Server Webinars: Virtual Assistant training by Chad Godoy How to start as a Virtual Assistant in 2025 by Mia Juan The VA Tool Series by Mia Juan How to Transition from Corporate life to Freelancing by mia Juan Transferable Skills to: Freelance, Virtual Assistant, healthcare, SaaS, ERP platforms, EVV systems, Medicaid/Medicare workflows, HIPAA, GoHighLevel CRM, Superhuman email, Asana, Monday.com, Basecamp, Clickup, Calendly, Acuity, Time Doctor, Clockify, Toggl Clock, RescueTime, Rize, Quickbooks, Freshbooks, Xero, Wave, Bill.com, Fyle, LastPass, 1Password, Dashlane, Nimble, SugarCRM, Freshworks CRM , Unified Communications as a Service (UCaaS), ITIL, CCNA, Azure, SonicWall devices, CompTIA A+, HaloPSA, SQL, Microsoft Cluster Service (MSCS), Windows Server Failover Clustering (WSFC),