Gil Dawal

Gil delos Santos Dawal -- Career Objective To learn new things in this position that would help me to be better in this industry as an individual, and to use my skills and knowledge to help this company provide an excellent job and service to its clients and customers. Work Experiences 01/2020 to 07/2020 Spanish Bilingual Virtual Assistant BROKER AT KELLER WILLIAMS BOSTON METROWEST, • • • Setting up appointment for my client and the renter. Qualifying renters. Preparing transaction documents. 01/2019 to 01/2020 Spanish Medical Historian TECH-SYNERGY TRANSCRIPTION PHILLIPINES • • • Gathering patients’ medical history. Doing transcriptions of patients’ medical history. Setting up appointment with their doctors. 06/2018 to 01/2019 Junior Sales Representative LNOPPEN Manila • • • Lead generation. Making outgoing sales calls. Setting up appointment with potential event sponsor. 03/2015 to 06/2018 Customer Service Representative LBOS PHILIPPINES • • • Assiting customers with their inquiries. Explaining the bill. Step by step phone troubleshooting. 02/2013 to 01/2015 Customer Service Representative/Retention Specialist SITEL PHILIPPINES • • • Assiting customers with their phone bill inquiries. Steb by step phone, cable and internet troubleshooting. Making outbound retention/sales calls. __________________________________________________ Character references Kimberly Palileo Dibz Online parking Edward Bugayong Sykes Philippines Alexis Lumabad Lung center of the Philippines - Accounting Manager - Technical Support Representative - Accounting staff Qualifications • • • • • • • Can communicate using Spanish English and Tagalog language. 7 years of working experience in the BPO industry. Experienced in various accounts like billing, customer support, outbound sales, retention, and medical. Good problem solving and Listening skills. Analyzing information and Multi-tasking. Knowledgeable in MS Word, Ms excel and basic computer skills. Able to work in a fast paced environment. Education TERTIARY Asian Institue of Computer Studies Computer Science Meycauayan Bulacan S.Y. 2010 – 2011 SECONDARY Taal National High School Taal Bocaue Bulacan S.Y. 2005 - 2009 PRIMARY Binang Elementary School Biñang 1st Bocaue Bulacan S.Y. 1999 – 2005 Personal Info Date of Birth: August 17 1992 Age: 27 years old Citizenship: Filipino