Gifty Gyamfi

Gifty Francisca Gyamfi - -https://www.linkedin.com/in/gifty-gyamfi Location: Dodowa, Accra, Ghana Professional Summary • Detail-oriented and highly organized Virtual Assistant with 3+ years of experience in remote administrative support, customer service, and HR administration. Skilled in supervising schedules, handling communication, and accurately performing data entry. I am proficient in Google Workspace, CRM systems, and Canva, with a passion for problem-solving and ensuring smooth operations in dynamic environments. Education 2025-Codetrain Africa • Ongoing, Software Engineering 2023 - Byu, American Based School Pathway Certificate • March 2023-May 2023, BPG Construction and Engineering (AOSH Level 2 Health and Safety at Workplace Certificate). 2017 - Brigham Young University Idaho, US) BS Applied Health, bachelor’s degree • Ongoing, Public Health. • Ongoing, Medical coding. (Skep Foundation, BYU, US). 2001 OIC Ghana (Certificate in Computer / Office Skills) Skills • • • • • • Technical Skills: Google Workspace, CRM Systems, Data Entry, Gmail, MS Outlook email, Google Calendar, MS Outlook Calendar, Google Meet, Zoom, Teams, Google Docs, MS Word, Google Sheet, MS Excel, MS PowerPoint, Google Slides, Google Drive, Google Forms, ChatGPT, Gemini, Grammarly, Copy AI, Calendly • • • • • • • Soft Skills: Communication (Written and Verbal), Organization, Time Management, Problem-solving, Initiative, Customer Service, Teamwork, Collaboration, Growth Mindset, Adaptability, Proactiveness, Prioritization, Critical Thinking, Emotional intelligence, Self-management, Confidentiality and discretion. Professional Experience 2023 - Present - Virtual Assistant, Freelance • Provided administrative support to 5+ clients, resulting in a 20% reduction in missed meetings. • Organized calendars, coordinated meetings, and handled correspondence. • Advised with project management and research tasks, ensuring timely completion of client deliverables. • Created marketing materials and social media content using Canva. • Experienced with CRM systems to organize client information and track project progress. 2024 - 2024 - Data Entry Clerk, Area Genealogy • Entered, updated, and maintained accurate data across multiple systems. • Performed quality checks to ensure data integrity and compliance with company standards. • Collaborated with team members to streamline data processes, improving efficiency. June 2024 – August 2024 - Customer Service Representative, Unateus Ghana • Provided customer service by addressing inquiries, resolving issues, and offering product support. • Maintained up-to-date knowledge of products and services to ensure accurate information was provided to clients. • Met performance goals, including customer satisfaction and response time metrics. 2009 - 2012 - HR Administration Virtual Assistant, SuperLock Technology • Performed HR administrative tasks, including recruiting staff, managing attendance reports, and calculating commissions. • Issued warning letters and handled staff conflicts to maintain a positive and productive work environment. • Managed employee records, ensuring confidentiality and accuracy.