GIFTIE FIDELIS OBETEN
Mobile: +234 -) |-| http://linkedin.com/in/giftieobeten
CERTIFIED VIRTUAL ASSISTANT
Executive Assistant
Jun 2023 - Feb 2024
Dudus Signature
● Successfully tracked and supported employee schedules on Asana that led to the completion of tasks
and improved overall productivity by 15%.
● Promptly respond to emails and calls, and manage schedules to ensure positive workflow.
● Handled 17+ inbound calls daily from clients to solve problems and pitched new products and
boosted client retention rate by 47%
● Arrange and support Consultation Sessions via Zoom and Google Meet between prospective clients
and CEO which resulted in 23% increase in new business.
Virtual Assistant
Sep 2022- Jan 2023
Sendfunds
● Created and launched a successful social media campaign that drove user adoption by over 60%
● Increased company’s growth in user acquisition and engagement metrics by 45% in 2 quarters through
targeted customer communication strategies.
● Drafted press releases, pitched stories and managed relationships with media outlets and influencers to secure
press coverage and media mentions.
Content creator and social media handler
Afrotrips Africa
Feb 2020 - Jan 2022
● Created, curated and managed all published content topics (photos, videos and text) to reach its target
audience.
● Monitored social media accounts and responded to customer inquiries and feedback.
● Visualized marketing content for our social media platforms to expand the existing database by 40%
● Collaborated with cross-functional teams to develop and execute the company’s social media strategy that
aligned with our branding and marketing goals resulting in an 80% increase in page visits and shared
contents.
Public Relations Intern
The LiftHub Calabar
Jan 2019 - Dec 2019
● Worked with a team of 10, boosted the startup’s brand image by 50% and its external relevance
through streamlined content marketing and over four (4) strategic partnerships.
● Created Video and Picture Contents for blog posts and website articles, press conferences and other
outreach events, growing the visibility of the company by 30%.
EDUCATION
University of Calabar - Tourism and Hospitality Management (Bsc.)
SKILLS, TOOLS AND INTERESTS
● Skills: Customer service, Data Collection and Management, Communication, Collaboration and teamwork,
Crisis Management, Attention to detail, Time management.
● Tools: Microsoft Suite, Trello, Hubspot, Google Workspace, Notion, Monday, Slack, Zoom
● Interests: Product Strategy, Operations, Language and cultural awareness, Travelling.
