Gift Paul Mburu

Gift Paul Mburu

$35/hr
CX & Ops Strategist | Payments Specialist | Streamlining systems & boosting service efficiency
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
34 years old
Location:
Nairobi, Nairobi, Kenya
Experience:
9 years
About

I'm a dynamic and results-oriented professional with 9+ years of experience delivering impact in fintech, tech, and development sectors. My specialty lies in building efficient operations, seamless payment systems, and world-class customer experiences that drive business growth and client satisfaction.

I’ve led large teams, optimized cross-functional workflows, and integrated fraud prevention and payment solutions that reduced operational bottlenecks and dispute cases by over 90%. My background spans customer support, payment system integration, GIS-based technologies, and technical troubleshooting—bringing together people, systems, and strategy to make complex operations simple and scalable.

I’m passionate about transforming ideas into systems that work and thrive in high-paced environments where integrity, collaboration, and innovation are valued. If you're looking for someone who blends strategic thinking with hands-on operational and technical experience—let’s connect.

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