GIFT ONWUAMAEZE
Virtual Assistant | Research & Executive Support
Specialist
Uyo, Akwa Ibom, Nigeria
- |-Objective
Detail-oriented and adaptable Virtual Assistant with 3+ years of experience supporting startups and
SMEs across logistics, education, insurance, and marketing sectors. Proven track record of delivering
actionable research, administrative efficiency, and customer success support. Skilled in managing
complex information, conducting competitor and market research, and producing clear, well-organized
reports. Committed to adding value through precision, proactive thinking, and seamless remote
collaboration.
Experience
Swift Logistics NG (Onsite)
August 2024 - July 2025
Virtual Assistant – Customer & Logistics Support
Coordinated over 150+ shipments and delivery schedules, ensuring 98% on-time performance.
Maintained accurate digital records of invoices, shipping documents, and inventory logs.
Supported daily operations and communications, reducing process delays by 30%.
Liaised with clients and vendors, handling 20+ inquiries daily with a customer-first approach.
College Aftermaths (Hybrid)
March 2023 - April 2024
Virtual Assistant – Student & Support Services
Researched and curated 100+ digital resources to improve student learning outcomes.
Organized virtual events and tutoring sessions, improving attendance rates by 40%.
Responded to 200+ student/parent queries, maintaining a satisfaction score of 95%.
Contributed to content scheduling and social media engagement, increasing visibility by 25%.
Insure Dao Ltd (Remote)
January 2022 - February 2023
Virtual Assistant – Policy & Customer Support
Managed CRM records for 300+ clients, ensuring 100% up-to-date policy data.
Conducted competitor research on insurtech trends, aiding quarterly strategy reports.
Facilitated virtual client meetings and advisor scheduling, improving retention rates.
Processed claims and renewals within 24-hour SLAs, enhancing customer trust.
Kisoral Company Ltd (Hybrid)
May 2021 - November 2021
Virtual Assistant – Admin & Client Communications
Conducted research and created reports to support product-market fit evaluation.
Coordinated team schedules and meetings across time zones, streamlining workflows.
Managed social media content calendars, boosting engagement by 30% in 3 months.
Supported email campaigns and tracked key performance metrics for digital marketing.
Education
University of Uyo, Uyo
Bachelor’s Degree – Soil Science
Udemy (International Accredited Course)
Certified Virtual Assistant Training
Skills
Market & Internet Research • Startup & VC Ecosystem Understanding • Administrative & Executive
Support • CRM & Data Entry (HubSpot, Salesforce, Airtable, Notion) • Email & Calendar Management •
Policy & Document Handling • Research Summarization & Reporting • Social Media & Content
Scheduling • Project Coordination (Trello, ClickUp, Asana) • Customer Support (Email, Chat, Phone) •
Google Workspace, Microsoft Office, Canva • Time Management & Organization
Projects
Startup Research Brief (Freelance)
Compiled a 10-page VC trend report for a client launching in Sub-Saharan Africa; included funding
patterns, investor databases, and competitor mapping.
Investor Outreach CRM Build
Developed Airtable pipeline of 150+ early-stage VCs filtered by funding type and geography, used in a
client’s pitch strategy.
Reference
Mr. Onuorah Ifeanyi - "Classified Company Ltd"
Chief Editor--
Mrs. Raskash - "College AfterMath"
Human Resources Manager
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