GIFT EWANOSE OKUKPON
Lagos, Nigeria | - |- www.linkedin.com/in/gift-okukpon
SUMMARY
Efficient and detail-oriented Virtual Assistant with 2+ years of experience supporting executives. Skilled in
managing schedules, coordinating communication and handling travel arrangements. Proficient in Microsoft
Office, Google Workspace and collaboration tools like Zoom and Slack. Known for maintaining
confidentiality, solving problems proactively and delivering high-quality administrative support.
WORK EXPERIENCE
Virtual Assistant | Remote
ALX, Africa
August 2024 – Present
● Managed executive calendars, scheduling over 20+ meetings and travel arrangements with
precision and efficiency.
● Coordinated meetings, prepared agendas, and took comprehensive minutes for executive review.
● Drafted emails, proofread reports and presentations ensuring 100% accuracy.
● Utilized office tools such as Zoom, Slack and Google Workspace to facilitate seamless virtual
collaboration.
● Processed expense reports and invoices, increasing administrative efficiency by 15%.
Customer Service (Intern)
Hausba Smarthomes, Nigeria
Jan 2023 – Dec 2023
● Acted as the first point of contact for over 100+ clients, addressing inquiries with professionalism and
empathy.
● Resolved customer issues, increasing client satisfaction rates by 25%.
● Managed a large volume of communication through emails, phone calls, and chat, ensuring efficient
responses.
● Processed orders and returns, contributing to optimized customer service operations.
KYC Compliance Officer
Outcess Solutions, Nigeria
Apr 2022 – Dec 2022
● Reviewed and verified customer KYC documentation, ensuring adherence to internal compliance
policies.
● Conducted periodic customer evaluations, maintaining a low-risk profile for the company.
● Placed customers on appropriate KYC levels, reducing compliance errors by 15%.
EDUCATION
BSC Mathematics
2018 – 2022
University of Abuja
Abuja, Nigeria
Thesis: The Influence of Background on the Academic Performance of Students in Mathematics.
Developed strong analytical and problem-solving skills through research on socio economic factors
affecting student performance.
CERTIFICATIONS
Virtual Assistant Program
ALX Africa,
2024
Gained expertise in scheduling, client communication, project management, and the use of virtual
collaboration tools (Microsoft Office, Google Workspace, Zoom, Slack).
SKILLS
Administrative Skills:Calendar Management | Document Preparation | Meeting Coordination | Travel
Management
Technical Skills: Microsoft Office | Google Workspace | Project Management | Virtual Collaboration Tools
Data Analysis: Excel (Pivot Tables, Formulas, Charts) | SQL
Communication Skills:Written & Verbal Communication | Customer Service
Soft Skills:Organization | Problem-Solving | Leadership | Adaptability | Attention to Detail
INTERESTS
Administrative Support | Project Coordination | Travel Management | Client Relations | Data Analysis
REFERENCES
Available on Request
