Gift Okpala

OKPALA GIFT | Executive Virtual Assistant-LinkedIn - Working Remotely Executive Virtual Assistant ● Experienced in high-level executive support and administrative assistance ● Thrives in scheduling appointments, travel arrangements, calendar/email management, conducting online research, coordinating meetings, events, and business communication ● Proficient in Microsoft Office Suite, Google Workspace, Project management tools, Email marketing, and Collaboration tools. WORK EXPERIENCE Executive Virtual Assistant | Redcom Computer Service | USA | April 2022 - November 2024 ● ● ● ● ● ● ● Conducted online research and data collection, creating comprehensive reports and analyses to support decision-making. Achieved a 70% accuracy rate in transcriptions, ensuring clarity and precision. Implemented a new expense tracking system, reducing manual data entry time by 50% and improving accuracy. Successfully managed an average of 150 emails daily, ensuring timely and accurate responses. Organized and categorized documents, making them easily accessible to team members, and Implemented security measures to protect sensitive documents, reducing the risk of data breaches Planned and executed travel logistics for a conference by researching and booking a cost-effective flight, achieving a 25% savings on travel expenses. Successfully managed clients’ calendars, increasing scheduling efficiency by 40%. ● Managed customer inquiries through phone, email, and chat, ensuring prompt and professional responses. ● Segmented customer database into 5 targeted groups, increasing campaign effectiveness by 20% through personalized marketing efforts. SKILLS ● Executive Assistance - Proficient in email management, data entry, scheduling, calendar management, travel management, and online research. ● Time Management - Adept at prioritizing tasks and meeting deadlines in a fast-paced environment. ● Communication - Effective communication with strong interpersonal skills capable of listening to diverse stakeholders. ● Technology Proficiency - Skilled in MS Office suite/Google Workspace (Word, Spreadsheet, Slides, Forms), CRM tools(Freshdesk, Zoho desk) Canva, Project management tools (Asana, ClickUp, Trello), Cloud Storage(Google Drive, Dropbox), Video Conferencing Platforms(Zoom, Google meet, Skype, MS teams) and Email Marketing tool(Mailchimp) ● Problem Solving - Demonstrated ability to solve complex problems with minimal guidance. ● Meticulous attention to detail and flexible adaptability to changing priorities and work environment. EDUCATION ● B.Sc in Business Administration Nnamdi Azikiwe University CERTIFICATIONS ● ALX | Virtual Assistant | 2023 ● Digital Witch Community | On-Demand IT Skills | 2022