Gift Okpako

GIFT OKPAKO Professional Summary I am a driven and results-oriented Cold Caller with hands-on experience in customer service and appointment setting. I combine strong communication skills with empathy and persistence to build rapport, qualify leads, and set meaningful appointments that help businesses grow. Skills • Cold calling & lead generation • Appointment setting & calendar management • Customer service & conflict resolution • Active listening & questioning techniques • Persuasive communication & negotiation • Adaptability / handling objections • Time management & goal orientation • Basic teaching/training skills (via TEFL background) Professional Experience Cold Caller Consumer Opportunity November 2024-March 2025 • Conducted outbound calls to prospects, introduced services or products, and qualified leads • Scheduled appointments for sales or consultation teams • Maintained call logs, followed up diligently, and met monthly target quotas • Handled customer objections, provided clarifications and escalated issues as needed EDUCATION University of Benin Bachelor of Early Childhood Education 2019 – 2023 ADDITIONAL INFORMATION Computer skills: computer literate and proficient with Microsoft word, Microsoft excel, power point, zoom, Microsoft teams. Languages: English (fluent), Spanish (beginner)