GIFT OGWE
Address: Abuja, Nigeria. | Email:-| Contact: -
LinkedIn: Click to View | Portfolio: Click to View
ADMINISTRATIVE VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
Dynamic Administrative Virtual Assistant and Customer Service Representative with 5 years of experience
delivering exceptional service and operational excellence. Adept at managing administrative tasks,
optimizing workflows, and coordinating projects with precision and efficiency. Versatile and adaptable, with
proven expertise in client onboarding, engagement, and retention, ensuring seamless service delivery and
satisfaction. Proficient in leveraging tools such as Trello, Asana, and HubSpot to streamline operations and
enhance productivity. I am a proactive problem solver with strong communication and organizational skills,
ready to bring my expertise to a forward-thinking organization and contribute to its success.
SKILLS
SOFT SKILLS
Excellent communication
Team Collaboration
Problem-Solving
Adaptability & Reliability
Time Management
Attention to Detail
Client Relationship Management
Proactive Decision-Making
HARD SKILLS
CRM Software Proficiency (Salesforce, Zendesk, Hubspot)
Calendar and Email Management (Gmail, Calendly)
Document Preparation and Management (Google Docs, Sheets)
Workflow Optimization Tools (Trello, Asana, Monday)
Travel and Appointment Scheduling (Triplt, SavvyTime)
Visual Content Creation (Canva)
Online Meeting Coordination (Zoom, Microsoft Teams)
Data Analysis and Reporting
PROFESSIONAL EXPERIENCE
10.2024 - PRESENT
COLLABCORE, LAGOS, NIGERIA
ADMINISTRATIVE VIRTUAL ASSISTANT (REMOTE)
Overview: As an Administrative Virtual Assistant at CollabCore, I manage daily administrative operations,
coordinate schedules, and support the seamless onboarding of virtual assistant trainees. Leveraging my
organizational skills and proficiency with Google Workspace, I also facilitate communication between team
members and ensure projects are completed efficiently and on time.
One notable task I carried out was revamping the trainee progress tracking system. By identifying
inefficiencies and applying my data management skills, I designed a new system that improved tracking
accuracy by 30%, enabling the academy to better support its trainees’ development.
ROLES AND RESPONSIBILITIES
▪ Coordinate and manage the onboarding of over 50 virtual assistant trainees monthly, utilizing strong
organizational and time management skills to ensure a smooth transition into the academy’s
programs.
▪ Streamline scheduling processes using tools like Google Calendar and Asana, reducing scheduling
conflicts by 25% and improving overall program efficiency.
▪ Create and maintain detailed progress reports for over 100 trainees with advanced Google Sheets
proficiency, enhancing the tracking of their development milestones.
▪ Implement a centralized communication system using Slack, improving team collaboration by 40%.
▪ Assist in the organization of monthly training sessions, applying event coordination skills to increase
trainee engagement rates by 20%.
KEY ACHIEVEMENTS
▪ Improved trainee onboarding efficiency by 30% by creating a streamlined onboarding checklist,
ensuring a seamless experience for over 50 new trainees within one month.
▪ Increased program engagement by 20% by organizing interactive monthly training sessions for over
100 trainees, incorporating feedback to make sessions more impactful.
05.2022 – 01.2024
LEXXIE ENTERPRISE, ABUJA, NIGERIA
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Overview: As a Customer Service Representative at Lexxie Enterprise, I provided excellent support to clients
by addressing inquiries and resolving issues efficiently. I also gathered client feedback and worked closely
with teams to improve services, ensuring customer satisfaction and loyalty.
One notable task I carried out was leading an initiative to improve customer retention. By analyzing feedback
and collaborating with the sales team (leveraging teamwork and communication skills), I implemented
targeted follow-up strategies, resulting in a 20% increase in repeat customers within six months.
ROLES AND RESPONSIBILITIES
▪ Responded to over 100 customer inquiries weekly, resolving issues and ensuring high levels of
customer satisfaction, using strong communication, problem-solving, and time management skills.
▪ Managed customer accounts and processed requests, Collected and analyzed client feedback,
providing actionable insights that contributed to a 15% improvement in service quality.
▪ Contributed to a 20% increase in customer retention through personalized follow-up strategies and
proactive issue resolution, utilizing customer relationship management and organizational skills.
KEY ACHIEVEMENTS
▪ Increased customer satisfaction by 25% by resolving over 100 client issues each week and providing
tailored solutions, ensuring all clients felt heard and valued.
▪ Boosted customer retention by 20% by implementing personalized follow-up strategies for 200+
clients, leading to stronger relationships and repeat business.
01.2021 – 05. 2022
DULIAN, BENIN CITY, NIGERIA
CUSTOMER SERVICE REPRESENTATIVE
Overview: At Dulian, I managed daily client satisfaction, ensuring consistent positive feedback through
excellent communication and hospitality. One notable task I carried out was implementing a shared
communication platform, streamlining team collaboration, and reducing response time, which resulted in a
15% boost in office efficiency.
KEY RESPONSIBILITIES/ACHIEVEMENTS
▪ Increased customer satisfaction by 20% through prompt issue resolution, improving communication
with 50+ clients daily.
▪ Streamlined internal processes, cutting response times by 20% through a new shared
communication platform.
▪ Boosted team efficiency by 15% by implementing a system to track client feedback and service
improvements.
▪ Enhanced client retention by 25% by proactively addressing concerns and following up with over 30
clients each week.
07.2020 – 12.2021
MORALSPACE, ABUJA, NIGERIA
ADMINISTRATIVE VIRTUAL ASSISTANT (REMOTE)
KEY RESPONSIBILITIES/ACHIEVEMENTS
▪ Increased scheduling efficiency by 30% through streamlined appointment systems, reducing
booking errors by 15%.
▪ Saved clients 5+ hours weekly by organizing travel plans and minimizing booking errors by 20%.
▪ Improved document retrieval by 40% by introducing better administrative systems.
▪ Boosted client satisfaction by leading onboarding sessions for seamless service adoption.
▪ Enhanced executive time management by optimizing calendars, ensuring 95% timely meeting
attendance and effective task prioritization.
EDUCATION & CERTIFICATIONS
Virtual Assistant | ALX
Virtual Assistant | Equipped Virtual Bootcamp
Virtual Assistant | Vsavvy Academy
B.A., English and Literature | University of Benin City, Edo State, Nigeria
REFEREES
To be made available on request.
Oct. 2024
Sep. 2024
July 2024
April 2022
