Gift Nwosu

Gift Nwosu Lagos, Nigeria ​ ​ ​ +██████████| Email: ██████████ | ██████████ PROFESSIONAL SUMMARY Highly organized professional known for turning client communication into structured, trackable workflows that keep deals moving forward. Recognized for maintaining accurate CRM records, managing follow-ups, and supporting fast-paced sales environments with precision and reliability. Detail-oriented Administrative Virtual Assistant and Customer Support Specialist with experience in client communication, email follow-ups, CRM tracking, and workflow coordination. Skilled in maintaining pipeline accuracy, managing inbound communications, and supporting sales teams through organized processes. Proactive, responsive, and committed to delivering high-quality support in remote environments. CORE SKILL & TOOLS Lead Generation & Prospecting • Customer Engagement • Relationship Building • Sales Support • Lead Qualification • Follow-Ups & Nurturing • CRM Management (HubSpot, Zendesk, Freshdesk) • Presentation & Demo Support • Meeting Coordination • Communication (Phone, Email) • Organization & Attention to Detail • Collaboration • Tech Adaptability PROFESSIONAL EXPERIENCE Customer Service Representative (Phone & Chat Support) Klacify Nigeria​ October 2025 – January 2026 ●​ Engaged with 50+ customers daily across phone, email, and chat, building strong relationships and delivering clear ●​ ●​ ●​ ●​ product/service information. Responded to inquiries and supported initial customer engagement, helping guide prospects through early stages of interaction. Maintained accurate CRM records, ensuring proper tracking of communication and follow-ups. Applied strong communication and persuasion skills to enhance customer understanding and engagement. Managed multiple conversations while maintaining professionalism, clarity, and attention to detail. Administrative Virtual Assistant Aventis Core​ January 2025 – September 2025 ●​ Supported client communication, meeting scheduling, and follow-ups, ensuring smooth coordination of activities. ●​ Assisted in preparing reports, documents, and structured materials used for internal and client-facing purposes. ●​ Maintained accurate records and workflows in CRM and task management systems, improving organization and visibility. ●​ Coordinated tasks and ensured deadlines were met, supporting overall team productivity and workflow efficiency. ●​ Demonstrated strong organizational and multitasking abilities in a remote work environment. Administrative Assistant / Office Support Officer NYSC – Ministry of Works & Transport​ Nov 2023 – Nov 2024 ●​ Supported administrative and communication processes, ensuring accurate documentation and reporting. ●​ Assisted in preparing official documents and reports, maintaining attention to detail and clarity. ●​ Coordinated communication across teams, supporting workflow efficiency and task completion. EDUCATION Bachelor of Engineering (B.Eng)​ Civil Engineering​ Michael Okpara University of Agriculture, Umudike​ 2015 – 2023 CERTIFICATIONS & TRAINING Customer Support Certification – TechCrush​ Digital Skills Training – Digital Witch​ I.T Skills Certification – Alison LANGUAGES English – Fluent​ Clear, professional speaking tone suitable for international clients.