NWABUISI GIFT
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PROFESSIONAL PROFILE
A result-oriented customer support professional with 4+ years of experience in customer service and call
center operations, with proven ability to assist customers in resolving product and service issues, handling
complaints, and solving problems, to achieve excellent customer satisfaction, increased sales, and buying
experience. Demonstrates exceptional communication.
WORK HISTORY
SECNAP NETWORK SECURITY (SALES DEVELOPMENT REP)
Nov 2023- June 2024
Fort Lauderdale, Florida USA (Remote)
• Identified and researched potential leads through various sources such as social media, company websites,
industry publications, and databases
• Used tools like LinkedIn Sales Navigator, CRM systems, and other prospecting tools to find new leads.
• Conduct initial outreach to prospects via email, phone calls, and social media to gather information and
qualify them based on defined criteria.
• Engaged with leads to understand their needs, challenges, and interest in the company's offerings.
• Used a consultative approach to qualify leads and determine if they are a good fit for the company's products
or services.
• Created and executed personalized outreach strategies to engage potential leads.
• Developed and maintained a thorough understanding of the company’s products, services, and market to
effectively communicate value propositions to prospects.
• Scheduled meetings or product demos for qualified leads with the sales team.
• Maintained accurate and up-to-date records of all lead interactions and status in the CRM system.
• Tracked and reported on key metrics such as a number of leads contacted, meetings scheduled, and
opportunities created.
• Followed up with leads regularly to nurture relationships and keep the pipeline active.
• Worked closely with the sales team to ensure a smooth handoff of qualified leads and to provide detailed
background information on each lead.
• Collaborated with marketing to align lead generation campaigns and feedback on lead quality.
• Participated in regular sales meetings and provided updates on lead-generation activities and outcomes.
VERSATEL MARKETING (Administrative VA)
Apr 2023- Nov-2023
Florida, USA (Remote)
• Managed calendars, schedule appointments, and coordinate meetings.
• Organized and maintained digital files and documents.
• Prepared reports, presentations, and correspondence.
• Conducted research and compiled data as needed.
• Handled basic bookkeeping tasks such as invoicing and expense tracking.
• Handled email correspondence, filter important messages, and respond on behalf of the employer.
• Answered phone calls, take messages, and route inquiries to the appropriate person.
• Managed social media accounts, including posting updates and engaging with followers.
• Assisted in planning and coordinating projects.
• Monitored project timelines and ensure deadlines are met.
• Collaborated with team members to ensure seamless project execution.
RENT TO OWN SERVICES (Customer Support Representative)
Aug 2022- Apr 2023
Fitzgerald Georgia, USA (Remote)
• Made outbound calls to potential clients, effectively communicating and promoting real estate services
offered by the company.
• Qualified leads by asking relevant questions and gathering information about clients' budgets, needs, and
timelines.
• Scheduled appointments and property viewings with interested prospects, ensuring a positive
and comfortable experience throughout the process.
• Actively listened to customer inquiries and concerns, providing appropriate solutions and information.
• Handled customer complaints calmly and professionally, acknowledging and apologizing for any
inconvenience, and resolving issues to maintain customer satisfaction.
• Collaborated effectively with team members to provide comprehensive support to potential clients.
• Upsold to previous customers by regularly checking in with them, identifying any problems or additional
needs, and recommending suitable products or services.
• Maintained accurate records of cold calls, customer interactions, and prospects in CRM software,
ensuring efficient lead tracking and follow-up actions.
• Stayed updated on real estate market trends to engage in informed conversations with potential clients.
• Consistently met monthly targets for lead generation and call volume.
• Actively sought feedback, attended training sessions, and adopted effective cold-calling techniques
to continuously refine communication and sales skills, resulting in improved conversion rates and
lead-generation success
SPECIALTY LIFE INSURANCE (Customer Support Representative)
Ontario, Toronto Canada. Freelance (Remote)
Oct 2021-Aug 2022
• Managed quality communication, customer support, and product representation for each client.
• Met job standards such as quality standard adherence to schedule and average handle
time.
• Able to effectively calm upset customers and assist customers in every way.
• Effectively transferred misdirected customer requests to an appropriate party.
• Contributed ideas on ways to resolve problems to better serve the customer and/or
improve productivity.
• Addressed customer inquiries and provide support through email, chat, or phone.
• Maintained customer databases and updated information as necessary.
• Resolved customer issues or escalated them to the appropriate department.
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Participated in training programs and professional development activities to enhance sales and product
knowledge.
INSURANCE SUPERMARKET (Sales Representative)
Miami Florida, USA (Remote)
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Jan 2020-Sept 2021
Generated leads and prospecting for new clients through cold calling, networking, and
referrals.
Called potential clients to gather information about their insurance needs and analyze
their risk profiles.
Presented and explained insurance policy options to clients and helped them make
informed decisions.
Quoted and negotiated insurance premiums and terms with clients.
Processed and completed insurance applications, forms, and documentation accurately
and efficiently.
Maintained client records and updated policy information as required.
Provided excellent customer service and addressed client inquiries and concerns
promptly.
Developed and maintained strong relationships with clients to promote customer
loyalty and retention.
Met or exceeded sales targets and performance metrics set by the company.
Continued updating knowledge of insurance products, industry trends, and regulation
changes.
Collaborated with underwriters and other departments to ensure policy issuance and
client satisfaction.
Participated in training programs and professional development activities to enhance
sales and product knowledge.
CORE SKILLS
•Customer Service
•Call Center Operations
•Team Collaborations
•Customer Engagement
• Compliant Resolution
•Communication Skills
-•Client Relationship
•Problem Solving Analysis
