Gift Esosa Omoregie

GIFT ESOSA OMOREGIE CONTACTS: Address: Asaba Delta State Nigeria Phone: - Email:- PROFESSIONAL SUMMARY: Seasoned Customer Service Professional with 3 years of experience, seeking to leverage Expertise To take next career step with a respected organization. Highly skilled in Project Management and Sales. Demonstrated ability to build professional relationship with clients to achieve creative visions and drive organizational goals. Enthusiastic Customer Service and Telesales Representatives with index knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with possible attitude. WORK HISTORY: Customer Service Representatives: 03/2020 -10/2021 Jasmine Group Limited -Delta Nigeria Expertly managed quality communication, customer support and product representation for numerous clients Answered Customers telephone call promptly improving on-hold wait times and enhancing customer satisfaction scores Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly Liaised with Customers, management and sales team to better understand customer needs and recommend appropriate solutions Sales and Telemarketing: 03/2019-04/2020 Efosa Rentals –Delta Nigeria Improved team Efficiency by training and mentoring individuals through diligent team meeting and setting goals. Achieved high sales revenue with value- focused customer service approach. Created and executed successful and innovative social media marketing campaigns across different media, directly increasing sales by 65%. Generated increase in revenue through distributed e-mail Marketing, therby increasing web traffic. Administrative/ Virtual Assistant: 12/2018-03/2020 Jomaro Company Limited – Delta Nigeria Confidently Navigated multiple IT Software and systems, including G-suite and Dropbox to seamlessly share and communicate announcement, minutes and correspondence. Prevented Scheduling errors by demonstrating strong attention to details while managing daily calendar and creating weekly or monthly reports and presentations. Identified and recommended changes to existing processes to improve accuracy efficiency and responsiveness of customer service departments Managed up to 100 calls daily with external customers and stake holders. Attended virtual meetings, taking notyes, drafting and distributing minutes and actioning recommendations as required EDUCATION: Customer Service Foundations, customer Service, 11/2021 Linkedin Learning, Delta Nigeria Proficient in Customer Relationship Management tools such as Google suites, Zoom and Email communication. Project Management Professionals, Project Management 11/2019 SkillsEdge Professionals Delta Nigeria, Skilled in Project Management using Jira, Trello, and Microsoft Project. Health Safety and Environmental Management, Health and Safety Management 11/2019 Delta Nigeria Advanced Knowledge of Health and Safety Practices. Implementation policies and overall best practices are my core strength. NYSC Certificate, Ministry of Health DPRS, 03/2019 National Youth Service Corps- Delta Nigeria Ensured Proper filing and Basic Book-keeping procedures are carried out. Medical reports are written and submitted before deadline. Incoming and outgoing files are treated with utmost importance and delivered promptly. Bachelor of Science, Microbiology 10/2016 University of Benin, Benin Nigeria Equipped with Knowledge of Laboratory practices and procedures Knowledgeable in up to date practices as regards laboratory equipments and machines. CERTIFICATIONS: Linkedin Certificate In Customer Service Foundations SkillsEdge Certificate in CSRM SkillsEdge Certificate in PMP NYSC Certificate Bsc Sciences (Microbiology) SKILLS: Outstanding Customers Service Administrative Support Sales Expertise Written and verbal Communication skills Telesales techniques Zendesk Result Oriented Professional Demeanor Telephone Skills Social Media Management Team Management Complaint resolution Creative Problem solving PORTFOLIOS AND PROFILES: https://www.linkedin.com/in/gift-esosa-omoregie-