Gift Chukwuemeka

GIFT CHUKWUEMEKA CHINAZA Administrative Assistant | Customer Support | Virtual Executive Support LinkedIn: Portfolio PROFESSIONAL SUMMARY Executive Virtual Assistant with 2+ years of experience supporting senior staff in administrative, reporting, and customer-facing roles. Skilled in CRM systems, data entry, onboarding/offboarding, and calendar management. Strong communication and organizational skills. Proven track record of delivering error-free reports, improving efficiency, and supporting remote teams with professionalism and accuracy. CORE SKILLS • Administrative Support • Calendar Management • CRM Tools (Zendesk, HubSpot) • Data Entry & Reporting • Staff Onboarding/Offboarding • Document Control • Email & File Management • Customer Support • Zoom & Remote Collaboration • Microsoft Office & Google Workspace PROFESSIONAL EXPERIENCE Branch Executive Officer / Administrative Assistant United Bank for Africa (UBA) – Umuahia, Nigeria August 2022 – Feb 2025 • Managed digital document filing systems, improving retrieval time by 40% • Scheduled and coordinated executive calendars and meetings • Onboarded over 50 new employees and processed all necessary compliance documents • Entered and validated daily data used for weekly/monthly reporting across departments • Delivered customer support and resolved client issues, helping improve satisfaction by 15% • Supported HR tasks, including maintaining staff records and coordinating offboarding • Prepared and submitted timely reports with 99% accuracy over 12 months • Collaborated with internal teams through Zoom, improving workflow coordination Key Achievements: • Recognized for reducing reporting errors by 30% within six months • Helped streamline onboarding, cutting average processing time from 5 days to 3 • Played a key role during two branch audits with zero compliance issues EDUCATION BSc – Business Administration Ignatius Ajuru University of Education, Port Harcourt 2021 – 2023 HND – Business Administration Abia State Polytechnic Completed CERTIFICATIONS • Virtual Assistant Professional Course – ALX Africa, 2024 • Customer Experience (CX) – UBA Academy, 2024 • Virtual Assistant Mastery – Virtual Elite Support Academy, 2024 • Information Security Awareness – Proofpoint/UBA, 2024 TECHNICAL SETUP • Device: Intel Core i5, 8GB RAM, Windows 10 • Internet: 15 Mbps Fiber connection • Accessories: Noise-Cancelling Headset, HD Webcam