Gift Chukwuemeka

CHUKUEMEKA GIFT CHINAZA Administrative Assistant | Virtual Assistant | Customer Support Professional Remote (Available Anywhere) | Professional Summary I’m a detail-oriented Virtual and Administrative Assistant with 3+ years of experience in customer support, executive assistance, and daily operations. I handle email management, scheduling, data entry, and customer inquiries using tools like Google Workspace, Microsoft Office, Zendesk, and HubSpot. I help businesses stay organized, improve workflow efficiency, and deliver great customer experiences. I’m reliable, responsive, and comfortable working in remote environments. SKILLS • Calendar & Scheduling Management (Microsoft Outlook, Google Calendar) • Executive Administrative Support • Data Entry & Transcription • Proofreading & Document Preparation • Event Planning & Logistics • Office Management • Digital Filing Systems • DocuSign & Contract Management • Project Coordination • Cross-Departmental Communication • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Gmail, Docs, Sheets) • CRM Management (HubSpot, Zendesk) • Trello | Slack | MS Teams • Graphic Design (Flyers, Social Media) • Personal Assistant Support • Travel Coordination • Task Prioritization • Supply Inventory Management • Meeting Minutes & Reporting • Professional Phone Etiquette • Time Management & Multitasking Professional Experience Customer Relationship & Account Officer | United Bank for Africa (UBA) 2024 – 2026 • Managed 100+ daily customer interactions via phone, email, and in-person, maintaining high service quality and professional phone etiquette. • Maintained and updated customer records in CRM systems (HubSpot), ensuring data integrity and accuracy of data entry. • Streamlined issue escalation workflows, reducing average resolution time by 50% and achieving 90%+ first-contact resolution. • Generated detailed service logs, activity reports, and client summaries for management review, demonstrating proficiency in reporting and document preparation. • Prospected business clients, delivered presentations, and secured follow-up meetings, supporting executive administrative functions. • Educated customers on digital tools, boosting self-service adoption and improving operational efficiency. Administrative Assistant & Customer Support | United Bank for Africa (UBA) 2022 – 2024 • Managed executive calendars (CEO/COO) using Google Calendar and Microsoft Outlook Calendar, improving scheduling efficiency by 30%. • Provided comprehensive executive administrative support including typing, proofreading, transcription, and data entry for reports, correspondence, and presentations. • Coordinated client and internal meetings, including event planning and logistics for organizational programs, improving team efficiency by 30%. • Maintained organized digital filing systems via Google Drive and DocuSign, enhancing document retrieval speed by 40%. • Reviewed, edited, and managed contracts via DocuSign, improving turnaround by 35%. • Took meeting minutes and created actionable task lists, boosting follow-through by 25%. • Tracked KPI data and produced accurate reports using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools. • Handled email correspondence and supply inventory management, reducing response time by 40% and maintaining office management standards. • Coordinated projects across departments to ensure timely completion of organizational goals, providing cross-departmental admin support that lifted efficiency by 20%. • Processed contractor invoices, reducing payment delays by 30%. Volunteer Virtual Assistant (IT Support & Admin) | Digital Witch CommunityVolunteer • Supported IT and administrative operations remotely, managing communication channels, responding to inquiries, and maintaining structured digital documentation. • Organized digital resources and provided administrative support aligned with community outreach programs. Achievement: • Improved response time to community inquiries by over 30% through consistent monitoring and timely communication. • Organized and maintained digital files, increasing document accessibility and reducing search time by 40%. • Supported smooth daily operations by managing communication channels and ensuring timely task completion.. Tools & Technology Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Gmail, Docs, Sheets, Google Calendar) • Microsoft Outlook Calendar • DocuSign • HubSpot • Zendesk • Trello • Slack • MS Teams • Zoom • Calendly • Zapier • Google Drive Education B.Sc. Business Administration and Management Ignatius Ajuru University of Education Certifications & Professional Development • Virtual Assistant Professional Course — Digital Witch Community • Virtual Assistant Professional Course — ALX Africa • Virtual Assistant Mastery Training — Virtual Elite Support Academy • Customer Experience (CX) — UBA Academy • Information Security Awareness — UBA Academy / Proofpoint • AI Automation (In Progress) — Loubby AI