Gift Chika Ogbonna

I am a proactive and dedicated Executive Virtual Assistant with administrative experience and Customer Service Representative with more than 7 years of experience assisting executives and business owners to ensure the smooth running of their daily tasks, schedule meetings and appointments, manage their emails and calendar, maintain a good customer relationship and customer retention, upscale their businesses, maximize profits while reducing costs. I have a proven track record of exceptional customer service delivery and administrative management leading to high client retention exceeding the company’s expectations. 

I prioritize efficiency and accuracy while preparing documents and managing correspondence and I am skilled at improving general office efficiency, maintaining open communication with staff and superior and supporting operations. I'm passionate about building strong brand loyalty and increasing customer engagement. Eager to deploy my competencies in support of organizational growth.

I am Proficient in the use of the following tools:

Zendesk, Slack, Intercom, Freshdesk, Zoom, Anydesk, Calendly, Picktime, Acuity, HubSpot, Salesforce, Asana, Clickup, Jira, Zapier, Notion, Trello, Airtable, Zoho desk, Monday.com, Microsoft office suite and Google workspace etc.

KEY ACHIEVEMENTS

📌Achieved 60% above the Company retention rate in first 90 days.

📌Established efficient and standardized system for responding to customer questions thereby increasing customer satisfaction and conversion rate by 90%.

📌Received parents and management recognition as the best Administrative Officer of the year in 2018.