Gift Abumisi

GIFT ABUMISI .C Shomade street Ajah, Lagos State Nigeria-- CUSTOMER SERVICE REPRESENTATIVE PROFILE I am an efficient professional who has been consistently praised as result oriented by my coworkers and management. Over the course of my 5-year career. I have developed a skill set directly relevant to the customer service representative role including customer communication, Problem solving skill, customer needs assessment and customer satisfaction. Overall I have consistently demonstrated communication, multitasking and problem-solving abilities in every aspect of my customer service representative role. CORE PROFICIENCIES  Emotional Intelligence  Positive body language  Clear communication  Active listening  Conflict resolution  Decision making  Problem solving  Time management  Knowledge of CRM Software  Microsoft Office PROFESSIONAL EXPERIENCE 1. Solynta Energy Limited 2017-present Customer Service Representative Service focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem solving abilities and attention to details. Multitasks and manages time well to consistently meet performance target.  Generate token for subscription using paygops  Use of freshdesk to follow up with customers  Assigning engineers to solve Customers issues  Scheduling clients for solar system installation  Solving Customers issues in a timely manner 2. Computer Warehouse Group 2016 Account Officer Intern  Assist the accountant to do account reconciliation  Prepare payroll  Prepare journal Entries EDUCATION National Youth Service Corps (NYSC) 2016 Federal Polytechnic Nekede Owerri, Imo state. Higher National Diploma (HND) in Accounting - Wisdom secondary school, Rivers state - Senior Secondary School Certificate (WASCE) LANGUAGE English REFERENCE This will be provided on request.