Gifford Martinez

GIFFORD KAILLE B. MARTINEZ Davao City, Philippines |- |- PROFESSIONAL SUMMARY Results-driven professional with experience in customs compliance, medical records retrieval, and customer service. Adept at managing high-volume data, ensuring regulatory compliance (HIPAA, customs), and optimizing processes for efficiency. Strong background in client support, sales, and logistics, with a focus on accuracy and customer satisfaction. CAREER HIGHLIGHTS • Release Customs Analyst (Livingston International, Canada): Managed inbound shipments, ensured customs compliance, and streamlined clearance processes using Locus software. • Medical Records Retrieval (OP360): Retrieved and verified HIPAA-compliant records, maintaining confidentiality and deadlines. • Sales Customer Representative (SixEleven Global Services): Boosted sales and satisfaction through consultative service and issue resolution. PROFESSIONAL EXPERIENCE Release Customs Analyst MARCH 2025 — August 2025 Livingston International, Canada • Processed and managed inbound shipments into Canada, ensuring compliance with customs regulations. • Utilized Locus (customs management software) for accurate data entry, shipment tracking, and documentation. • Streamlined import processes, improving efficiency in clearance and delivery timelines. Medical Records Retrieval Specialist AUGUST 2024 — MARCH 2025 Morgan & Morgan, Douglas & London, and Seeger Weiss, under an outsource company. • Retrieved and processed medical records while ensuring HIPAA compliance. • Communicated with healthcare providers to follow up on requests. • Verified and organized records for accuracy and completeness. • Maintained confidentiality and met strict deadlines. • Provided customer support for record status inquiries. Customer Sales Representative July 2023 — November 2023 SixEleven Global Services and Solutions • Managed inbound and outbound customer interactions, focusing on providing solutions and driving sales. • Provided detailed product knowledge and promotions to customers, leading to increased sales conversions. • Delivered exceptional customer service, resulting in high levels of customer satisfaction and repeat business. Effectively handled customer inquiries, complaints, and returns, maintaining positive relationships. EDUCATION University of Mindanao, Davao City, Philippines Bachelor of Civil Engineering - SKILLS Technical Skills: Data Entry, Microsoft Office Suite, Social Media Management, BPO Software, AI tools Soft Skills: Tech Savvy, Positive Attitude, Active Listening, Adaptability, Problem-solving, Communication