Gieleen Lagutin

Gieleen Lagutin Address: 9063 Alcaraz Village Purok 2 Brgy. Sto. Niño San Pablo City, Laguna Mobile:- Email:-Skype: live:.cid.7b19102fb5a078ce Optimistic, responsible, adaptable, and has organizational and technical skills. Technical proficiency includes MS Office, Adobe Acrobat and G-Suite. Highly self-motivated, goal-oriented, and results-driven professional with 5 years of track record demonstrating strong analytical and problem-solving skills, and analysis and conversion. Professional Experience November 2020 – July 2022 Freelancer – Medical Billing and Collections Leader (UHC, Horizon BCBS, Aetna, CIGNA, UMR, WellCare, Meritain, Empire, etc.) Global Advisors Support Group Inc. / Cuenca, Batangas (under ASC Strategic Revenue Solutions / Richmond Hill, NY) DUTIES: • Checking eligibility and benefit verification before claim submission via phone or online portals. • Following up on unpaid claims within the standard billing cycle timeframe. • Calling insurance regarding any discrepancy in payments if necessary. • Researching and appealing denied claims. • Answering all patient or insurance inquiries about assigned account. • Processing payment transaction for patients. July 2018 – November 2020 Outreach Coordinator / Customer Service Representative Optum / UHC Dental and Vision Teletech / Robinson’s Place Lipa City, Batangas DUTIES: Outreach Coordinator: • Calling provider’s office and clinic to verify information such as phone and fax number before sending medical records • Checking medical records in accordance to HIPAA compliance • Sending medical records once all HIPAA verification was processed Customer Service Representative: • Giving a great phone experience with the customers with claims issues. • Provide benefits for patients. • Keeping records of customer interactions, transactions, comments and complaints. • Resolving problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the issue. • Provide accurate, valid and complete information by using the right methods and tools. • Follow communication procedures and guidelines. April 2017 – July 2018 Retention Specialist (SXM Saves) Results Inc. / Marawoy Lipa, Batangas DUTIES: • Retaining customers to keep their subscriptions • Upselling plans and subscription • Basic troubleshooting of satellite radios • Activating satellite radios in the car and helping in setting up their online accounts with the app • Providing first call resolution with a great experience for the customers SKILLS • • • • • • • • • MS Office Adobe Acrobat Basic Canva Communication Skill Detail-oriented Adaptability Organizational Work ethic Multitasking EDUCATION Dalubhasaan ng Lungsod ng San Pablo - S.Y- Bachelor of Science in Business Administration College Undergraduate San Pablo Colleges - S.Y- Highschool REFERENCES Adora Lescano – Team Lead (ASC Strategic--Jerico Luigi Las Piñas--