Gideon Owusu

GIDEON OWUSU - PROFILE - Dynamic and detail-oriented communication specialist with a strong background in embedded systems and IoT, complemented by extensive experience in enhancing employee engagement and optimizing internal communication channels. Proven ability in supporting digital projects, content management, and technical support within large organizations. Adept at SKILLS • • • • • • • • • • • • • • • • • • collaborating with cross-functional teams to deliver innovative communication solutions that foster a positive work culture. Critical thinking and problem solving Team leadership Customer Service Adaptability Microsoft Office Programming Ability to work in a team Effective Time Management Data Entry Social Media Management VPN Knowledgeable Digital Marketing Web Design and Development Android Development Database Management IT Support Technician Project coordination Operational Efficiency and Data-driven decision making EXPERIENCE HISTORY IT PROJECT COORDINATOR INTERN (REMOTE) WIFLIX / 11/2023 - 04/2024 • Increased website organic traffic by 25% as measured by analytics tools by developing and editing SEO-driven content. • Enhanced user engagement by 30% as measured by user interaction data by curating and categorizing content for better navigation. • Reduced security vulnerabilities by 40% as identified by security audits by resolving over 50 vulnerabilities • Improved project efficiency by 15% as tracked by KPIs by solving complex logistical challenges WEBSITE CONTENT ADMINISTRATOR FREELANCER / 02/2023 - 12/2023 • Enhanced security by 35% as verified by security tests by identifying and resolving vulnerabilities. • Boosted content accuracy by 20% as measured through quality checks by developing and editing web content for platforms like cbcnetworkgh.com and pesewaone.com. E D U C AT I O N • Reviewing applications from various professional organizations, applying a data-driven approach to improve overall content quality. Master in Embedded Systems / IoT, University Bourgogne Montbeliard Franche-Comté, • Increased user satisfaction by 15% as gauged by feedback by conducting data-driven content reviews and improvements. 09/2023 Bachelor of Science in Computer Science, Valley View University, Accra, Ghana 08/2018 - 06/2020 • Achieved 100% success in test deliveries as verified through production and QA environment tests by coordinating IT support and technical efforts. • Managed updates using HTML, JSON, and CSS, increasing content accuracy as measured by the number of successful updates by assisting contributors. National Diploma in Computer Science, Koforidua Technical University, SERVER ADMINISTRATOR AND TECHNICAL SUPPORT Koforidua, Ghana 10/2015 - 06/2018 JAMZEE ENTERPRISE / 01/2022 - 01/2023 • Resolved 90% of technical issues on the first contact as tracked through helpdesk data by providing prompt technical support.. • Reduced potential downtime by 40% as shown by system performance metrics by developing system backups and disaster recovery plans. LINKS LinkedIn: • Achieved 99.9% uptime as measured by server logs by monitoring and managing user accounts and server performance.. • Increased server performance by 25% as measured by performance monitoring tools by configuring and optimizing Windows servers EDUCATION and OPERATIONS MANAGER PESEWA ONE PLC / 01/2021 - 12/2021 • Increased user engagement by 30% as tracked by platform analytics by developing an educational technology platform. LANGUAGES English French • Contributed to a 20% increase in sales as measured by sales reports by providing sales training support to incubatee businesses. • Improved educational outcomes by 25% as measured by participant feedback by managing The Open School as Entrepreneur Manager. ADMINISTRATIVE RECORDS MANAGEMENT KOFORIDUA REGIONAL HOSPITAL • Entered patient data with 99% accuracy as measured by audit reports by efficiently using the hospital management system. REFERENCES • Reduced file retrieval time by 35% as measured by time studies by reorganizing administrative records. Upon Request • Improved service delivery time by 20% as gauged by patient feedback by verifying and approving health insurance cards quickly. SOCIAL MEDIA MANAGER FREELANCE • Increased social media reach by 40% as measured by analytics tools by managing platforms for The Open School, Int. Activist Choir, and Pesewa One PLC • Boosted user engagement by 25% as tracked trough user interaction metrics by collaborating with tech teams to optimize social media strategies. CUSTOMER SERVICE REPRESENTATIVE PESEWA ONE PLC AND ZENITH BANK / 10/2021 - 12/2021 • Improved project delivery times by 15% as measured by internal reports by overseeing the development of The Open School application. • Enhanced project efficiency by 20% as gauged by team KPIs by solving complex logistical challenges. PROJECT MANAGER PESEWA ONE PLC / 01/2020 - 01/2021 • Improved project delivery times by 15% as measured by milestone reports by overseeing The Open School application development. • Increased participant satisfaction by 50% as measured by feedback surveys by organizing monthly virtual internships for students • Enhanced product performance by 25% as verified by product testing by proposing and testing new solutions for Pesewa One products.