Gideon Omozokpia

 ABOUT ME Customer Service/Sales Executive with seven years of experience, recognized for assessing operational needs and developing solutions, improve revenues, resourceful and well-organized with excellent leadership and team-building record. Strong communicator with a customer-centric approach, adept at building relationships, resolving issues, and aligning recruitment strategies with business goals. Known for problem-solving, multitasking, and improving service delivery to drive business growth and client satisfaction. ORGANISATIONAL SKILLS Client engagement • Record maintenance • Data verification procedures • Advanced product knowledge • Dispute resolution • Territory management • Interviewing Skills • Account management Business development • Relationship management • Customer service • Sales goal attainment WORK EXPERIENCE 11/2020 – 11/2024 Abuja, Nigeria CUSTOMER SERVICE REPRESENTATIVE (CASE MANAGER) CENTERVILLE OFFICE SUPPORT LIMITED Assist attorneys with all aspects of case management, and providing reminders as necessary Conduct legal research to obtain documentation regarding health insurance, social security, medical records, and medical providers Communicate case status with clients and outside counsel as requested Draft and send letters and provide overall support Manage office supplies stock and place orders Prepare regular reports on expenses and office budgets Maintain and update company databases Organize a filing system for important and confidential company documents Answer queries by employees and clients 10/2019 – 11/2020 Abuja , Nigeria CALL CENTER AGENT OUTSOURCE GLOBAL Collaborated well with other customer agents to deliver consistent service across various platforms. Delivered consistently excellent customer service to guarantee positive company experiences. Acted as first point of contact for customer issues and queries. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. Addressed and resolved customer complaints in line with company guidelines and within target timeframes. 05/2018 – 07/2019 Central Business District, Nigeria SALES AND MARKETING EXECUTIVE STERLING BANK Set up meetings with over 30 potential clients and listened to their wishes and concerns Gathered feedback from customers or prospects and shared with internal team to facilitate consumer satisfaction Prepare and deliver appropriate presentations on products and services Sold products and services using solid arguments on prospective customers Maintained positive business relationships to ensure future sales 07/2017 – 04/2018 Oyo State, Nigeria HUMAN RESOURCES OFFICER ABERCAIRN LIMITED Collaborated with hiring managers to identify staffing needs, define job requirements, and ensure alignment with organizational goals. Wrote and posted clear, compelling job descriptions on various platforms, including job boards, social media, and the company website. Sourced and attracted qualified candidates using multiple channels, including LinkedIn, job boards, and employee referrals. Conducted thorough resume screening and pre-screening calls to evaluate candidates’ qualifications and cultural fit. Scheduled and coordinated interviews between candidates and hiring managers, ensuring all logistical details were managed efficiently. Managed the job offer process, including preparing offer letters, negotiating salaries, and finalizing employment terms with selected candidates. Identified and developed new business opportunities, expanding existing client bases. Managed long-term customer relationships to increase revenue. Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration. Utilized commercial credit and lending experience to meet and exceed customer needs effectively. EDUCATION AND TRAINING 2017 – 2018 Oyo State, Nigeria NATIONAL YOUTH SERVICE CORPS NYSC 2015 Anyigba, Nigeria BACHELOR OF ARTS Kogi State University 2006 – 2009 Ogori-Magongo, Nigeria SENIOR SCHOOL CERTIFICATE Government Science Secondary School