GIDEON OBENG
- |-| Trade Fair, Accra - Ghana
PROFESSIONAL SUMMARY
An ardent young professional with a record of excellence alongside exceptional work ethic with a
get-it-done, on-time and high-quality spirit building a career path to becoming a dependable
professional in the corporate world.
With my practical experiences in customer service management, coupled with my great people skills
and high acumen, I always deliver beyond expectations with an intellectual zest. I am initiativetaking with excellent fast learning and multitasking abilities and have a passion to always learn and
improve in order to be well-positioned to deliver efficient support services in any organisational
context.
I seek to be part a of a vibrant team committed to solving pertinent global problems and making
lasting positive impact to society. I seek to find opportunity with an organisation with a culture of
nurturing young professionals while allowing them to grow.
EDUCATION
Metallurgical Engineering (Second class upper)
September 2019 – September 2023
Kwame Nkrumah University of Science and Technology Kumasi, Ghana
West African Senior Secondary Certificate Examination
Labone Senior High School
Programme: General Science
September 2016 – June 2019
WORK EXPERIENCE
Sales and Distribution Officer
MTN GHANA
•
•
•
•
•
November 2023 – now
Accra, Ghana
Provide exceptional customer support to MTN subscribers, addressing inquiries, resolving
issues, and ensuring a positive service experience.
Managed a high volume of inbound calls and emails, consistently achieving a customer
satisfaction rating of over 98%.
Demonstrated in-depth knowledge of MTN products, services and policies to effectively
assist customers with various queries and concerns.
Handled escalated customer issues with professionalism and empathy, striving for first-call
resolution and customer retention.
Collaborated with cross-functional teams to troubleshoot technical issues, escalate
unresolved cases, and implement process improvements.
•
•
Participated in ongoing training sessions and workshops to stay updated on product
updates, service enhancements, and customer service best practices.
Maintain accurate records of customer interactions and feedback in the CRM system,
contributing to data-driven decision-making and continuous improvement initiatives.
Welding and Fabrication Technician
Accent and Arts Company Limited
Intern
•
•
•
•
•
October 2022 – December 2022
Accra, Ghana
Proficiently executed welding and fabrication tasks according to technical drawings,
blueprints and project specifications.
Demonstrated expertise in various welding techniques, including MIG, TIG and arc
welding, to assemble and fabricate metal components with precision and accuracy.
Ensured compliance with safety protocols and quality standards throughout the fabrication
process, resulting in zero workplace accidents and consistently high-quality output.
Collaborated closely with engineering and design teams to interpret technical drawings,
provide input on fabrication feasibility and optimize manufacturing processes.
Contributed to the successful completion of various projects, including structural steel
fabrication, equipment repair, and custom metal work on time and within budget.
SKILLS
Technical skills: Calendar and Meeting Management, Schedule Planning and Coordination,
Customer Service, Organization and Event Planning Skills.
Technology skills: Email Management, Google Workspace (Gmail, Docs, Sheets, Slides),
Microsoft Office Suite (Word, PowerPoint, Excel), Social Media (Facebook, Twitter, LinkedIn,
Instagram), Audio-Visual Communication Applications (Skype, Zoom, Slack, Google Meet).
Soft skills: Strong Verbal and Written Communication, Strong Organizational Skills, Diligence,
Relationship Building, Problem Solving, Adaptability, Teamwork, Time Management.
REFERENCES
Georgina Acquaah (Retail Experience Manager, MTN Ghana)--
