Gideon O. Okibe

My pursuit of excellence and quality is reflected in the projects I take on. As a qualified and experienced native English speaker, I have worked as a customer service agent, virtual assistant, data entry specialist, and quality analyst with a solid track record. possessing specialized knowledge in handling inbound and outbound calls (cold & warm call transfers).

I have worked for several US-based businesses as well as a customer-focused company in Lebanon for more than five years. I have worked in customer service for more than five years total throughout my career. I also have two years of experience as a virtual assistant, quality analyst, cold and warm phone agent, research and pre-audit analyst, and data entry specialist.

My Major skills:

• Phone Support
• Customer Service Proficiency
• Handling Inbound & Outbound Calls
• Effective Research & Pre-audit Handling
• Proficiency in CRM tools, with expertise in Salesforce
• Expertise in Quality Analysis
• Effective Time Management
• Strong Data Entry Skills
• Email Marketing Skills
• Providing Coaching

I have a strong commitment to efficiency, creativity, and hard work. My passion for quality and results motivate me, and I pick things up quickly. My goal is to be a professional contributing effectively to intellectually challenging projects.