Gideon Nnanyereugo

I help businesses turn customer support into a retention and growth channel, not just a response function.

Working across Live Chat and Email Support, I’ve maintained a consistent 91% CSAT while handling 75+ customer interactions daily, without compromising response quality or tone. I keep response times tight, averaging ~4 minutes on live chat, so customers aren’t left waiting or frustrated.

Beyond answering tickets, I focus on what happens after the conversation. My approach to issue resolution and customer engagement has helped reduce repeat inquiries, ease ticket volume, and improve overall customer experience. The result: smoother support operations, fewer escalations, and customers who are more likely to stay and trust the brand.

I’m experienced with CRM and ticketing systems like Zendesk, Freshdesk, and HubSpot, using them not just to manage conversations but to spot patterns, flag recurring issues, and suggest practical improvements. I pay close attention to how customers communicate, allowing me to respond with clarity, empathy, and precision, even in high-volume environments.

I operate comfortably in fast-paced, remote setups, balancing speed with thoughtful problem-solving. Whether it’s resolving complex issues, handling dissatisfied customers, or keeping support queues under control, I bring consistency and reliability to every interaction.

If you need someone who can step in, take ownership of your customer support, and actively improve how your customers experience your brand—I’m ready to deliver.