Gideon Ikani Ojogbe | Freelancer Resume

IKANI GIDEON OJOGBE Customer Service Specialist | Cold Calling Expert CONTACT INFORMATION Location: Lagos, Nigeria PROFESSIONAL SUMMARY Results-driven Customer Representative with 5+ years of experience in remote cold calling and customer engagement across diverse industries. Proven track record of exceeding sales targets, building strong client relationships, and converting leads through strategic communication. Expertise in CRM systems, lead qualification, and consultative selling with a focus on customer satisfaction and retention. CORE COMPETENCIES ● ● ● ● ● ● ● ● ● ● Cold Calling & Lead Generation Customer Relationship Management (CRM) Sales Conversion & Pipeline Management Active Listening & Needs Assessment Objection Handling & Negotiation Script Development & Adaptation Multi-Channel Communication Data Entry & Reporting Remote Collaboration Tools Time Management & Self-Motivation PROFESSIONAL EXPERIENCE Senior Customer Representative (Remote) FinTech Solutions Global | January 2023 - October 2025 ● Conduct 80+ outbound cold calls daily to qualified leads for digital banking products across African and European markets ● Consistently exceed monthly sales targets by 25%, generating $120K+ in new business revenue quarterly ● Qualify prospects through discovery calls and schedule product demonstrations for senior sales team ● Maintain detailed records in Salesforce CRM, ensuring 98% data accuracy for follow-up campaigns ● Collaborate with marketing team to refine calling scripts based on conversion rate analysis ● Mentor 3 junior representatives on effective cold calling techniques and objection handling strategies Customer Engagement Specialist (Remote) HealthCare Connect | July 2021 - December 2022 ● Performed outbound calls to 60+ potential clients daily, promoting telemedicine services and health insurance packages ● Achieved 18% lead-to-appointment conversion rate, surpassing company average by 4% ● Conducted needs assessments to match customers with appropriate healthcare solutions ● Handled inbound inquiries and provided exceptional customer support to existing clients ● Updated customer database with interaction details using HubSpot CRM ● Participated in weekly training sessions to stay current on product offerings and compliance regulations Cold Caller & Sales Development Representative (Remote) RealEstate Pro Network | March 2020 - May 2021 ● Executed high-volume cold calling campaigns targeting property investors and homeowners across Nigeria ● Generated 200+ qualified leads monthly for real estate investment opportunities ● Scheduled property viewings and consultations for sales agents, maintaining 85% show-up rate ● Developed rapport with prospects through personalized communication and follow-up strategies ● Utilized Zoho CRM to track lead progression through sales funnel ● Created call scripts and templates that increased positive response rates by 15% Customer Service Representative - Outbound Sales (Remote) TechGear E-commerce | August 2019 - February 2020 ● Contacted existing customers for product upgrades, warranty renewals, and feedback collection ● Made 50+ outbound calls daily promoting new electronics and accessories ● Cross-sold complementary products resulting in 12% increase in average order value ● Resolved customer concerns professionally, maintaining 95% satisfaction rating ● Processed orders and managed returns through company's e-commerce platform ● Documented customer interactions and preferences in internal database EDUCATION Bachelor of Arts in Communication Afe Babalola University Ado Ekiti | 2019 TECHNICAL SKILLS CRM & Sales Tools: Salesforce, HubSpot, Zoho CRM, Pipedrive Communication Platforms: Zoom, Microsoft Teams, Slack, RingCentral, Google Meet Productivity Software: Microsoft Office Suite, Google Workspace, Notion Dialing Systems: Auto-dialers, predictive dialers, VoIP systems CERTIFICATIONS ● Professional Sales Certification - HubSpot Academy (2022) ● Customer Service Excellence Certificate - Online Training Platform (2021) ● Remote Work Professional Certificate (2020) ACHIEVEMENTS ● ● ● ● Top Performer Award - Q3 2023, FinTech Solutions Global Highest Conversion Rate - 6 consecutive months, HealthCare Connect President's Club Member - 2021, RealEstate Pro Network Generated over $300K in cumulative sales revenue across all positions LANGUAGES ● English (Fluent)