Gideon Balbarino

GIDEON BALBARINO VIRTUAL ASSISTANT Metro Manila, Philippines - (Globe)-Skype ID: live:counter268_1 ABOUT ME A self-motivated person with excellent communication and problem-solving skills coupled with initiative and accuracy to provide employer(s) with an efficient and positive experience. An energetic person with a consistent track record in meeting productivity targets in all areas. EDUCATION UNIVERSITY OF SOUTHEASTERN PHILIPPINES 2014 - 2018 | Bachelor of Secondary Education EXPERIENCE 2017 - Accurately input new client contact and payment information, and deactivate and archive inactivated accounts Gather monthly client feedback survey results, record data into database, and create detailed reports to illustrate trends, projections, and successes. SKILLS Graphic Design Sales and Inventory Data Entry Transcription Tech and Customer Service Administrative Support Social Media Management 2018 2019 HEADPHONE Plantronics with noise cancelling WEB CAM READY Plantronics Internet Connection Lan/Wired PLDT FIBER 25 mbps Back-up WIFI Ready Tech Support - Email and Chat Company: IBEX Global Solutions Inc. Utilized effective de-escalation techniques to resolve approximately 40 escalated calls each day Maintained a 97% average monthly customer-satisfaction rating with my team. Assistant Transaction Coordinator Company: Ottawa Real Estate 4 You Communicating updates to clients, agents, lenders, and other people involved in the transaction. Ensuring that all documentation is submitted. Scheduling client follow-up calls. WORK AT HOME EQUIPMENTS PC Processor: Intel® Core ™ i5-6200U CPU @ 2.30GHz 2.40 GHz System Type: 64-bit Operating System, x64-based processor Virtual Assistant (Part Time)(Project Based) EMAIL SUPPORT Company: Amazon Online Shopping Collected, recorded, and processed customer orders received from sales department. Analyzed customer orders to identify errors and omissions, taking appropriate action to verify and retrieve critical account data. Virtual Assistant Data Entry and Inventory Company: West Real Estate (USA) 2020 Tech Support - Email and Chat Company: Brivity Assist in resolving technical issues concerning customer's accounts or company software infrastructure. - Admin/Data Manager Company: TXHomeMarket DM Admin Pull lists, organize data, skip trace data, clean data, send direct mail, manage direct mail campaigns, create ads, deep prospect, payroll, bookkeeping, update KPI’s. Manage data across all systems.