Gideon Ashonibare

GIDEON ASHONIBARE SUMMARY Highly motivated, organized, and result-driven professional with a proven record of success in client engagement, virtual assistance, customer support, and sales operations. Backed by years of experience managing administrative workflows, handling customer communications, and supporting executives remotely. Skilled in using digital tools to automate daily operations, maintain strong relationships, and achieve measurable results. Committed to exceeding performance goals while ensuring customer satisfaction and business growth. SKILLS Administrative & Virtual Assistance: Calendar & Inbox Management (Google Workspace, Outlook), Document Handling & Research, Basic Administrative Support, Remote Collaboration (Slack, Zoom, Microsoft Teams) Customer Support & Sales: Communication, Active Listening, Conflict Resolution, Call Handling, Cold Calling, Lead Generation, Upselling & Cross-Selling, Closing Sales, Customer Retention, Client-Focused Service Technical & Digital Tools: CRM Systems (Salesforce, Chase, Primo Dialer), Productivity Suites (Google Workspace, Microsoft Office 365), Social Media Tools (Canva, Buffer, Later), Hubstaff, Asana, Trello Professional Strengths: Time Management, Goal Setting, Workflow Optimization, Research & Data Entry, Problem Solving, Adaptability PROFESSIONAL EXPERIENCE Executive Virtual Assistant – Remote Jan. 2025 – July 2025 • Managed executive calendars and eliminated scheduling conflicts. • Increased email response rate by 60% using automated smart replies. • Coordinated with international teams through Slack for seamless collaboration. Customer Service Representative – Insurance Supermarket (USA) Nov. 2023 – Aug. 2025 Attained a team-leading customer success rate of 65%. • Utilized CRM tools to document client interactions and track progress. • Conducted outbound/inbound calls to engage clients in life insurance plans. • Achieved 85% customer conversion rate through trust-based engagement. • Built and maintained relationships to enhance long-term satisfaction. Outbound Inside Sales Representative – Remote (Phoenix, Arizona) Surpassed team benchmarks with a 40% rise in customer satisfaction. June 2021 – Nov. 2024 • Made outbound calls to prospective customers, educating them on protection plans. • Used a consultative sales approach to meet each client’s specific needs. • Provided personalized solutions to maximize satisfaction and retention. Outbound Inside Sales Representative – Phoenix, Arizona • Delivered top-tier results through persuasive communication and follow-up. • Built rapport with clients and provided tailored home protection plans. • Consistently exceeded sales and satisfaction targets. June 2020 – Sept. 2023 Telemarketing / Sales – Oklahoma, USA Delivered outstanding lead generation, increasing team sales by 30%. • Conducted cold calls, texts, and emails to potential clients. • Provided brief IRS Tax Credit information to prospects. • Scheduled appointments for sales representatives and logged data accurately. • Collaborated with affiliate teams to cross-generate leads and proposals. EDUCATION Kwara State University, Malete, Kwara State Bachelor of Science September 2019 – October 2022 Feb. 2019 – April 2022