Executive Assistant & Operations Coordinator
Heimdall Strategy Solutions Inc. | Remote (U.S.-Based High-Growth Consulting Startup)
December 2024 – Present
Serve as the CTO's trusted right hand in a fast-scaling startup, managing all operational support, calendar orchestration, travel logistics, and communication flow across U.S., European, and Asian time zones during critical growth phase.
Calendar Management & Scheduling:
· Own complex calendar with 40+ weekly meetings across U.S. (PST/MST/EST), European (CET), and Asian (SGT) time zones with zero scheduling conflicts
· Proactively identify and resolve time zone conflicts before they escalate, reducing scheduling friction by 60%
· Protect founder's focus time by strategically blocking deep work periods and declining non-essential meetings
· Manage recurring leadership sessions, investor meetings, and board-level coordination with complete autonomy
International Travel & Logistics Coordination:
· Manage end-to-end international travel logistics including flights, hotels, ground transportation, and itinerary optimization
· Coordinate visa requirements and travel documentation for multi-country trips across Europe, US, and Middle East
· Handle expense processing and reimbursements with 100% accuracy, maintaining detailed financial tracking
· Anticipate travel needs proactively and pre-arrange logistics before trips are finalized
Communication Triage & Operational Efficiency:
· Triage 100+ daily emails and Slack messages, filtering only founder-level decisions to executive attention
· Serve as primary liaison between CTO and cross-functional teams (engineering, product, operations), reducing unnecessary escalations
· Track action items and deliverables across remote team using project management systems, achieving 95% on-time completion rate
· Implemented automated follow-up workflows that reduced missed commitments and improved operational predictability
Systems Building & Process Optimization:
· Built and maintain operational systems in Notion for documentation, task tracking, and knowledge management
· Identified top three operational time drains and implemented process improvements that reduced execution time by 30%
· Created structured accountability systems with tracked deliverables and automated reminders
· Improved information accessibility by 40% through organized documentation and clear workflow mapping
Key Achievement: Reduced CTO's operational workload by 10-12 hours weekly (50%+ reduction in administrative burden), enabling greater focus on investor relations, strategic planning, and high-value decision-making. Established systems that continue to scale as the company grows.