Gicylle Arevalo
Legazpi, Albay, Philippines
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A Customer Service Representative with four years of experience specializing in sales, client relations,
communication, and team leadership. A proven track record of interfacing with diverse customers to resolve
issues and identify products according to client needs.
Work Experience
VA - CSR-Marketing
12/2022 to Present
Yoveo Digital Agency
Cebu City, Philippines
Provided customer service and marketing support to customers in various industries
Assisted customers in understanding and utilizing products and services
Developed and implemented promotional and marketing strategies to maximize customer satisfaction
Used database software to track customer information and analyze customer trends
Generated reports to track marketing efforts and customer feedback
Collaborated with internal departments to ensure customer inquiries were addressed promptly
Developed and managed customer loyalty programs to increase customer retention
Developed and implemented customer satisfaction surveys to measure customer satisfaction levels
Write well-crafted outreach emails to prospective event organizers/private and non-profit organizations, following
email best practices.
Gather event details online following parameters (geographic and demographic targets)
Upload events into the Webinark event listings page.
Be responsible for maintaining and expanding our audience reach by coordinating new events listings with the
Social Media team.
Stay plugged into emerging technologies/industry trends.
Cooperate with the Design team to match visual design intent.
Administrative Assistant/Customer Support
06/2019 to 11/2022
MrNanyang PTE LTD
Singapore
Provided administrative support to a team of 5 members, including managing the calendar, scheduling meetings,
and making travel arrangements
Greeted customers and assisted with inquiries professionally and promptly via the Zoko app and email.
Managed customer databases and updated customer records with new information (CRM).
Processed customer orders and provided accurate invoices and pricing information (Shopify)
Maintained filing systems and other office records, including customer information
Sorted and distributed incoming mail and distributed outgoing mail
Answered phone inquiries and redirected calls to appropriate parties.
Assisted with onboarding of new customers and provided customer service training
Community Empowerment Facilitator
06/2012 to 12/2018
DSWD RO V
Legazpi City, Albay, Philippines
We are facilitating weekly meetings and workshops with local organizations to discuss community empowerment
initiatives.
Designed and implemented a comprehensive training program for volunteers to engage in community
development projects
Collaborated with other organizations to organize events that promote community engagement and awareness
Developed partnerships with local businesses to provide resources for community development initiatives
Collected and analyzed data from community surveys to identify areas of improvement
Facilitated meetings with community members to discuss potential strategies to address identified needs
Implemented strategies to engage youth in community development activities
Established a system to track and measure the progress of community empowerment initiatives
Created and distributed educational materials to the community to inform and engage them in community
development efforts
Skills
Customer Service - 4 years
Communication Skills - 10+ years
Leadership - 10+ years
Microsoft Word - 10+ years
Data Entry - 10+ years
Lead Generation - 3 years
Shopify Virtual Asisstant - 3 years
Administrative Virtual Assistant - 3 years
Public Speaking - 10+ years
Education
Bicol University
Bachelor’s
Communication Arts
Legazpi City, Albay, Philippines
06/1996 to 03/1996
