Giannina Pedraza

GIANNINA KEYLA PEDRAZA ERROCH Urb. Papa Juan XXIII Prolongación Aviación Mz. B Lte.49 San Borja / Lima, March 28th, 1989 – Single Phone Number:-/- PROFESSIONAL SUMMARY Sociable, responsible and creative hotel manager in the search of solutions to needs to operative and administrative level. Focused on the aims of the company and satisfaction of the internal and external client. With my experience in the sector as well as my academic and executive level, I have achieved a professional development to have the profile needed for the own activities of the sector service, with great experience in the application of strategies and implementation of programs to the constant improvement of the operation. I am proactive and of every problem I find an opportunity to show the kindness of our services. SKILLS Advanced level English verbal and writing skills Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise). Intermediate verbal and writing skills in another language Spanish Basic knowledge of the Americans with Disabilities Act (ADA). Windows          : Intermediate Word                : Intermediate Excel                : Intermediate PowerPoint   : Intermediate Professional Experience Norwegian Cruise Line - October 2010 – May 2020 Guest Services Assistant Manager Responsible for all group bookings arranged Designated Access Officer and primary contact for disabled guest requests for accommodations under the Americans with Disabilities Act (ADA). Ensures that related department heads are routinely informed about the group functions and of any changes that may take place thereafter. Ensures the services provided for these functions are according to the standards established by the company. Responsible for the manifest printing and distribution of all group memos and manifests, gift orders, amenities, and special requests sent each cruise by the Passenger Courtesy Department. Coordinates the on board wedding packages as arranged, and is the point person to arrange Vow Renewal ceremonies. Polo Apart Hotel (5*****) Guest Services Assistant Manager / May 2010 – October 2010 Coordinates with the Guest Services Desk team to monitor service and quality control. Allocate guest rooms after reservation were created Oversee the check in/out procedure Señorial Hotel (3***) Receptionist / October 2007 - April 2009 Process check in/out for guests Confirm all guests concern are well taking care of Create reservations Assist the operator Charin Tours (Travel Agency) Counter / June 2007 - August 2007 Selling tour tickets / flights Assisting customer with their vacation plans Balance the inventory of selling Koala Travel Service (Travel Agency) Counter / March 2007 - April 2007 Selling tour tickets / flights Assisting customer with their vacation plans Balance the inventory of selling EDUCATION “PROFESSIONAL AIR” Commercial Aviation (Sabre – Amadeus System) August 2005 – January 2007 “ICPNA” Institute English November 2002 – November 2003 (Basic) December 2003 - December 2004 (Intermediate) January 2005 – May 2006 (Advance)