Gianna Burgess

GIANNA BURGESS-| - | Alsip, IL 60803 PROFESSIONAL SUMMARY Dedicated Account Manager/Bookkeeper with a decade of experience working with consumers. Ability to create countless error-free projects and build strong relationships with new and existing customers. Prideful in my interpersonal and communication skills as well as the drive to constantly improve. Aiming to use my proven skill set to be a successful member of your team. SKILLS Detail & Result Oriented, Organization, Customer service, Interpersonal Skills, Relationship building, Communication, Multi-tasking, Time Management, Critical Thinking, Problem Solving, Bookkeeping, QuickBooks, Data Entry, A/R & A/P, CRM, Tech Support, Zendesk, Troubleshooting, Business Development, Organization, E-Commerce, Social Media, Fintech EXPERIENCE MARCH 2020-PRESENT Account Manager/Bookkeeper | McKay’s Wrecker & Towing Service | Remote • • • • • • • Generating growth in current accounts as well as prospecting and creating new accounts. Use my strong Customer Service background to build and maintain strong relationships with new and existing customers. Creating and tracking invoices, sales receipts, expenses, and reports. Using Quickbooks, Towbook, and Microsoft Office Software. Entering data from bank statements. Using critical thinking and problem-solving skills. Paying close attention to details. FEBRUARY 2018- DECEMBER 2019 Technical Support Representative | Venmo | Chicago, IL • • • • • • Communicated with users on phone, email, and chat channels. Operated systems such as Zendesk, Slack and other proprietary software. Pulled up user accounts and authenticated the accounts before discussion. Helped users regain access to their account, change their password, check on payments, and discuss transactions. Used de-escalation and customer skills to achieve user satisfaction. Met daily, weekly, and monthly goals and always maintained high stats on KPIs. FEBRUARY 2016-JANUARY 2018 Customer Service Agent | H&M | Chicago, IL • • • • • • • Communicated with customers on channels such as phone, email, and chat. Worked in multiple markets such as US, Canada, and Mexico. Explained products, prices, and answer questions from customers. Obtained sensitive customer information such as name, address, and payment method. Learned and operated many different computer systems and programs. Monitored and responded to customers on H&M’s Social Media account. Frequently trained new employees. APRIL 2013-JANUARY 2016 Customer Service Associate | Kohl's Department Store | Gainesville, FL & Yorkville, IL • • • • • • Greeted and assisted customers. Responded to customer complaints with empathy and kindness. Operated POS system by completing the check out and the exchange processes. Attempted to sign up every customer for a Kohl’s credit card. Was very successful every shift in creating new Kohl’s credit card accounts. Participated in environmental volunteer programs every quarter. EDUCATION - High School Diploma | Sandwich Community High School, Sandwich, IL Certificate in Hospitality Management, 400 Hours | Indian Valley Vocational Center, Sandwich, IL REFRENCES • Provided Upon Request