GIANN VALDEZ
CS Manager | Operations Manager | Shopify
Expert | General VA | Executive VA
My expertise as an E-Commerce Manager is adaptable to your
requirements. I have expended 8 years in E-commerce Management
roles labeled as 'get the job done. My years of practice have also
empowered me with great compassion for the needs of
clients/staff/seniors. I have substantial PC knowledge and I am totally
computer literate. My verbal and written communication abilities are
remarkable. My services can extent to A-Z deliverables.
z
Valde
Giann
CONTACT--
live:.cid.b5f-c90e3
https://e-focux.my.canva.site/
WORK EXPERIENCE
CLIENT SERVICE MANAGER
2018 - 2022
YTFulfillment CN
Conduct interviews with applicants
Overseeing daily operations
Orient newly hired representatives
Highly trained in administrative tasks, especially in
recruitment procedures
Train and prepare call center representatives to respond to
customer queries with regards to products and services.
University Tower, Malate
Manila, 1004
Ensure agents understand and comply with all call center
objectives, performance, standards, and policies.
Monitor and evaluate agent performance, provide learning
or coaching opportunities, and take corrective actions if
necessary.
Answer agent questions regarding best practices or
difficult calls.
Work with other supervisors and management team
members to support agents and maximize customer
satisfaction.
CUSTOMER SERVICE
ASSOCIATE
Dec 2017 - 2018
Dealonly
Answer real time emails and tickets using freshdesk and
zendesk.
Checking order tracking and updates
Managing Klarna tickets and disputes
Utilize software, databases, scripts, and tools appropriately.
Process return, refunds, replacement of customers
EXPERTISE
Scheduling Software
(Google Calendar,
WORK EXPERIENCE
OPERATIONS MANAGER
Feb 2021 - 2022
NextE-horizon LLP
Calendly, Acuity)
Customer Service
Click Up Managing
Shopify Management
Order Fulfilment
Dispute Support
Basic Bookkeeping
Conduct interview
Conduct hiring of VA's
Manage the order fulfillment
Creating website
Adding products to stores
Assisting in the company brands in different ways; from
managing the Shopify stores, to registering to different
online channels, to replying customer messages.
Making a structured approach to working. Such as SOP's,
sheets and many more.
Managing different project management tools like clickup, slack and skype to improve collaboration and
Product Importing
communication.
Supplier Liaison
taking orders
Logistics/Shipping
octane AI, SMS, oberlo, parcelpanel, trackipal, Poky.
Calendar Management
Assisting disputes; Klarna and Paypal
Data Entry
Help setting up Online Marketing Reports
Klarna Analyst
Computing supplier invoices
Paypal Associate
Provide creative ideas for content marketing
Product Listing
Other online marketing tasks related
Resolving problems independently, rather than only
Installing different Shopify apps and use them like Pagefly,
Create Adtext and Adcopies
Talking with suppliers and team members
Checking team invoices
Managing product reports
Searching and pitching for related KOLs
Adtext Creating
Copywriting
Social Media Marketing
Marketing Strategy
MARKETING ASSOCIATE
Mar '17 - Oct 2018
Lyceum of Subic Bay Inc.
Responsible for all marketing strategies and activities
within the company.
CRM (Hubspot)
Product Review Creative
Funnel upselling
COGS Management
Oversees the marketing department and provides
direction and feedback on major projects.
Makes key decisions regarding product distribution,
budgeting, branding, and sales
PERSONAL
BACKGROUND
Age: 27 years old
Date of Birth: Sept. 27, 1994
Place of Birth: Sta. Maria,
Castillejos Zambales
Sex: Female
WORK EXPERIENCE
CUSTOMER SERVICE
ASSOCIATE
2016 - 2017
Sutherland Global Services
Answer & make calls to clients to learn about their needs,
complaints, and other issues with regard to products and
services.
Respond efficiently and accurately to callers explaining
Civil Status: Single
possible solutions and ensuring they feel supported and
Height: 5’1
Build a lasting relationships with clients and other call
Weight: 75 kgs.
Citizenship: Filipino
Religion: Roman Catholic
Person to be contacted in case
of emergency: Dennis Michael
Deboma -)
valued.
center team members based on trust and reliability.
Utilize software, databases, scripts, and tools appropriately.
Process return, refunds, replacement of customers
CUST0MER SERVICE
MANAGER
2015 - 2016
E-mei Call Center Services
Title Policy Searcher and examiner
Retrieves documents evidencing events in the history of a
piece of real property, to determine relevant interests in
and financial issues concerning a property
LANGUAGES
English
Filipino
CUSTOMER SERVICE
REPRESENTATIVE
2014 - 2015
E-bay Seller
Answer queries via live chat
ACHIEVEMENTS
Served customers in a
positive way from A-Z
and received awards.
Perfect attendance
Email & call support for customers
Contacts logistics whenever parcels are in delay
Product Description Writer
CUSTOMER SERVICE
REPRESENTATIVE
2014 - 2015
www.seowerkz.com
awardee in different
companies I worked
with.
Developed or
implemented new
procedures or systems.
Click up Specialists to
dropshipping clients
Create proposals to different clients
Checks and analyze RFP base on clients requirements
CUSTOMER SERVICE
REPRESENTATIVE
-
Convergys BCD
Answer & make calls to clients to learn about their needs,
complaints, and other issues with regard to Health Cards
Schedule their appointment in accredited Hospitals
TOOLS:
EDUCATION
Shopify software
SECONDARY
Oberlo
Regional Science High School III
2006 - 2010
Dropified
TopDsers
Shipstation
Freshdesk
CSV Dropshipping
Aliexpress
Microsoft Office (Excel,
Word, Powerpoint)
Zendesk
Gorgias
Asana
Trello
COLLEGE
St. Columban College
2010 - 2013
Bachelor of Science in Civil Engineering
Honor’s List inclusion for four years
Dean's Lister and Government Scholar
University of Negros Occidental
2013 - 2014
Bachelor of Science in Civil Engineering
Honor’s List inclusion for four years
Dean's Lister and Government Scholar
VOCATIONAL & SHORT COURSES
TESDA Castillejos
Computer Hardware Servicing NCII
PDF Acrobat
Reamaze
Amazon Seller Central
Ebay
CHARACTER REFERENCES
Alibaba
Google
Sophia Ngilay-Caspe
Drive/OneDrive/Dropbox
CEO | DynamicxGloVal-VAS
-
CERTIFICATES:
AutoCAD 2010 with Color
Rendering Microcadd
Rich Kingsford
Project Manager |
www.seowerkz.com
-
Besterm International
Corporation
Elmer Cordova
Lean Six Sigma
Senior Klarna Specialist
SMM Full Course
Shopify Builder2020
--
May 2014
