Giancarlo Jabon

GIANCARLO JABON CONTACT Malabon, Philippines/NCR 1480 -- SKILLS • Virtualization and Cloud: • VMWare • Hyper V • AWS • Microsoft Azure • Virtual Desktop Infrastructure • VMWare Horizon View • Microsoft Remote Desktop Services • Backup/Storage: • Veeam Backup and Replication • Acronis Backup Suite • Windows Backup • EMC (FC/ISCSI) • Synology (ISCSI) • Operating Systems: • Windows Server 2022 • Windows 10 • Red Hat Enterprise Linux • Desktop Management: • SCCM/Office 365 Co Management • Security: • WatchGuard Threat Detection and Response • PC/VDI security hardening • Server Hardening (Linux Web Servers,File servers,Domain Controllers,DNS,Database Server,Application Servers) • Documentation: • I.T Security,Network and Desktop Policies. • Project Management. • ITIL Process. • Task Management (Jira, Google Task, Microsoft 365) CERTIFICATIONS • WatchGuard Firewall Policies • WatchGuard MFA • WatchGuard Fireware Essentials • MCSA Windows Server 2012 Lead System and Network Administration team for development and management of the network, servers, system security, storage and data warehousing overseeing department budget and planning, and maintaining accurate documentation including I.T standard process/policies documents, Provide daily support of individual computers and employees. Lead special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints. Facilitated server builds and network configurations and enhancements. EXPERIENCE February 2023 – Current System Engineer – CMS Information Technology, Makati, Philippines • Address issues that have been escalated • Lead VDI projects (VMware Horizon View and Microsoft RDS). • Perform remote troubleshooting • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Record notes regarding the issue and troubleshooting taken • Create and maintain documentation • Follow-up and update customers with status and information • Identify and suggest possible improvements to procedures • Project Delivery/Management, Operational, Service Delivery Management October 2021 - January 2023 Back Office IT Manager IT Americano, Makati, Philippines ● Developing and implementing IT company policy and best practice guidance. ● Analyzed and forecasted financial budgets to ensure 100% of technical projects were delivered on-time and on-budget. ● Managing and maintaining relationships with third-party vendors for internet connections printers, infrastructure support, phones, and copiers. ● Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages. ● Designing training programs and workshops for staff. ● Infrastructure Design (Disaster Recovery, 321 Backup rule, 99.999% uptime,zero trust security model, Active/Active Datacenter) ● Secured company desktop using Center of Internet Security group policy template and applied WatchGuard Threat Detection and Response. ● Build a Security Operations Center to monitor,prevent and detect,investigate cyber threats around the clock. ● Implement Bitwarden password management to protect user passwords inside the organization. ● Management and Maintenance of 400+ Virtual Desktop Infrastructure using VMware Horizon View and Microsoft RDS. • Microsoft Certified Professional: MD 100 Windows 10 • Oracle Certified Foundation Associate ● Responsible for weekly Back Office IT reports to be presented to the CEO. ● Analyze weekly Server,Network,Storage performance and Cyber threats report. ● Manage End User Support, SOC,Server and Network Team KPI and SLA. March 2016 - October 2021 Technical Manager CMS Information Technology, Makati, Philippines ● Manage Helpdesk Team and ensure all tickets are attended and resolved on-time based onSLA. ● Lead Infrastructure projects (VDI implementation,Server Migration, Office 365 Migration). ● Designing and implementing infrastructure and application hardening methodologies (Servers,Storage, Network, Data Stores, Endpoints, Users) including least privileges, firewalls policies, access control, SSO, IPS, Encryption. ● VXLAN implementation using Cisco Nexus for VMware VDI Infrastructure Project. ● Implement BGP and OSPF for load balancing using Cisco router. ● Manage and train network, system, security and backup team. ● Ensure escalated service requests & SLA's are handled in a timely manner. ● Asses infrastructure and application communication channels internally and externally. ● Implement and manage SCCM 1901 and Office 365 CO-Management setup (1000 clients). ● Ensure network security through appropriate controls, policies, and deployment of systems;perform regular audits. ● Design network infrastructure of customers requirements including DR connectivity, LAN high availability and WAN failover and load balancing using BGP protocol. ● Manage and supervise IT professionals (employees and contractors). ● Managed server backup process and perform data restores as requested. ● Ensure all I.T Helpdesk are well trained and updated in technology. ● Established a good working relationship with clients and other professionals. ● Actively monitored and remediate virus activity and endpoint security client deployment. ● Ensure all network diagrams are updated in a timely manner. ● Review and approve Bills of Materials for I.T project requirements. November 2015 - March 2016 Infrastructure Deployment Engineer (Contractual) Smartmatic TIM2016 ● Designed LAN and network security infrastructure. ● Designed and implemented shell scripting for mass production. ● Installed Oracle 11g under Ubuntu Linux for ballot creation application. February 2015 - September 2015 System Administrator Consultant Joe Riley and Associates Inc. ● Contracted to perform work for Perfetti Van Melle Asia Pacific PTE, LTD-ROHQ to manage the company's Windows Server and Linux Server Infrastructure. ● Installed SAP Application in Redhat Enterprise Linux in IBM M5 Server and using HP EVA as storage. ● Created a bash script to automate daily backup of Application that runs under Red Hat Enterprise Linux. ● Administered windows client using MS SCCM 2012. ● Microsoft Exchange Server 2010 administration. ● Implemented windows scripting for automation of .msi and non .msi application deployment using SCCM. ● Supported APAC user's regarding client workstation problems. August 2014 - February 2015 Senior Cloud Engineer Arcus IT, Inc. ● Provided cloud infrastructure administration such as operating system, network equipment, open source storage and different types of hypervisor like Xen, VMware, Hyper V and KVM. ● Evaluated and redesigned company's multiple datacenter network design for network high availability using BGP and HSRP. ● Setup hostbill software system to be able for customers to customize their Virtual PrivateServer requirements for pricing and ordering. ● Assisted customers for designing Virtual Private Servers requirements. ● Mentored and assisted cloud engineers using linux operating systems. ● Implemented open source monitoring systems such as Graylog, Nagios and Cacti. ● CPANEL and MYSQL administration. ● Centos 6 Apache Administration for client website. December 2011 - September 2014 Network Administrator IL&FS Technologies Philippines, Inc. ● Provided maintenance and improved network infrastructure of all LRA offices to provide seamless data/information exchange to the Registry of Deeds across the country, other government agencies and other clients. ● Implemented MPLS for remote branches located in various parts of the Philippines to improve network connectivity. ● Implemented Rsync and GlusterFS for Land title storage replication. • Created a batch file to automate application deployment. ● Setup Redhat Clustering for Web Applications based in PHP. ● IIS application migration from Windows Server 2003 to Windows Server 2008. ● Resolved history of problematic failure of branch network connectivity by troubleshooting LAN/WAN connection between head office and remote branches. ● Proposed and implemented private cloud using Hyper V VMware to improve server, network and storage availability. ● Setup Centos 5.5 Network Service (SAMBA, DNS and DHCP). ● Supported and optimized Sybase SE that runs in Redhat Enterprise Linux 5. July 2009 - November 2011 Network Administrator RAMCAR Food Group. Assigned as a technical support by FS3 Consulting (Ramcar's IT technical provider), and due toproven potential for network and system design and project management, Ramcar Food Group, a company that handles well-known food chain in the Philippines such as KFC, Tokyo Tokyo and Mister Donut offered a full time job as a Junior Network Administrator. ● Researched and proposed network design of store branches to improve security and connectivity by using open source devices like openwrt. ● Replaced VPN Server to improve network throughput and high network availability. ● Resolved head office problematic network connectivity by troubleshooting and investigating the main caused problem of local area network, including network cabling and proposed design for network upgrade to enhanced scalability and ease of troubleshooting. ● Implemented network firewalls such as Cisco ASA Juniper Netscreen and Astaro UTM to improve network security of the head office. ● Upgraded wireless infrastructure to Ruckus to enhance mobility of user's using laptop, table and mobile phones. ● Improved email and web security by using Cisco Ironport and Bluecoat Appliance to protect users from spam and viruses from the internet. ● Enhanced store branch internet connectivity by upgrading their connection from 64kbps VPN to 3mbps DSL. ● Implemented GLPI ticketing system to track and organize ticket concern. ● Developed wireless with splash page for store branch to attract customers. ● Build Nagios and Cacti to monitor the server and network of KFC and Tokyo Tokyo stores. ● Deployed Centos LDAP for Mail authentication. ● Windows Server 2003/2008 Administration and Support (Active Directory multisite, DNS,DHCP, MS Exchange 2010. August 2008 - July 2009 System and Network Administrator FS3 Consulting Hired as a System and Network Administrator to serve local clients regarding open source requirements such as VOIP, VPN, Ticketing Systems and ERP (all applications are running opensource Operating Systems such as Ubuntu and Centos). ● Researched and implemented open source VOIP for FS3 Consulting office, including voip handset. ● Upgraded Openwrt built for Shopwise to improve network load balancing and throughput. ● Centos/Ubuntu administration (Apache,Samba,Kickstart,DNS,DHCP and OpenLDAP). ● Enhanced system design by using KVM virtualization. EDUCATION 2007 Bachelor of Science Information Technology AMA Conoyter University, Quezon City