Giancarlo Calantuan

As a supervisor, I was part of a team that launched a new campaign for a US technology company focused on customer experience, marketing, up-selling and logistics. The campaign started with 5 CSRs and ramped to 35 CSRs supporting 3 lines of businesses for US and Asia Pacific regions.

Oversee and direct the activities of other campaigns from the most innovative, fast-growing startup businesses in the world ranging from customer care, recruiting, retention, inbound and outbound support, customer acquisition and back office support (data entry, content moderation, research, lead generation, photo retouching and application verification).

Responsible for all aspect of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training, provision of excellent clientele service, problem resolution and the like.