Gian Salazar

Gian Salazar Puerto Ordaz, Venezuela 8050 Phone: - Email:- Professional Summary Bilingual Virtual Assistant with extensive experience in administrative support, customer service, and CRM management. Skilled in scheduling, email management, and client relations with a proactive, problem-solving approach. Proficient in Microsoft Office Suite, Microsoft Teams, Google Workspace, and Go HighLevel CRM, with a proven track record of enhancing workflow efficiency and client satisfaction. Highly organized, detail-oriented, and committed to delivering high-quality results in fastpaced environments, with a strong focus on professionalism, confidentiality, and client service excellence. Key Skills        Administrative Support: Calendar Management, Scheduling, Email Management (Outlook), Task Management, Document Preparation Client & Customer Service: Customer Relations, Customer Onboarding, Client Follow-Up, Customer Feedback, Client Retention Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Microsoft Teams, Outlook, OneDrive, Google Workspace (Docs, Sheets, Slides, Forms, Drive), CRM Software (Go HighLevel), Adobe Acrobat, Cloud Storage Communication & Collaboration: Team Collaboration, Voice Communication, Chat Support, Zoom, Email Drafting Content Creation: Copywriting, Proofreading, Editing, Blogging, Keyword Research Project & Task Management: Project Management, Workflow Optimization, Process Documentation, Task Prioritization, Time Management Other Skills: Attention to Detail, Problem Solving, Self-Motivation, Multitasking, Adaptability, Decision Making Professional Experience Virtual Assistant Azha Systems - Miami, Florida Sep 2024 – Nov 2024  Managed scheduling and calendar coordination, optimizing time management and efficiency.     Handled daily email organization and responses, ensuring timely communication with clients and prioritizing high-priority messages. Provided customer support via chat, phone, and email, maintaining high satisfaction through prompt responses and effective solutions. Coordinated and organized files in cloud storage platforms such as OneDrive and Google Drive for seamless sharing and collaboration. Scheduled and coordinated meetings and events, optimizing calendar management tools for streamlined planning. CRM and Data Entry Specialist HireBiz – Miami, FL, USA Mar 2024 – Jun 2024    Maintained CRM databases, ensuring organized and accessible customer records. Generated CRM reports and dashboards, providing insights for strategic decision-making. Regularly updated and optimized the CRM system to maintain data accuracy and accessibility. Remote Medical Interpreter (English-Spanish) Grupo NOA – Pasadena, CA, USA Jan 2024 – Feb 2024   Delivered real-time medical interpretation, conveying precise and culturally sensitive information. Leveraged knowledge of medical terminology to facilitate accurate communication in critical settings. Spanish-English Translator Min Metals – Puerto Ordaz, Bolivar, Venezuela Feb 2020 – Oct 2020   Provided live interpretation during meetings, conferences, and events, bridging language barriers for effective communication. Translated documents, contracts, reports, and presentations, ensuring accuracy and attention to detail. Education High School Diploma Loyola Gumilla College – Puerto Ordaz, Bolivar, Venezuela 1994 Electronics Engineering (Incomplete) National Polytechnic Experimental University Antonio Jose de Sucre – Puerto Ordaz, Bolivar, Venezuela 1997 – 2000 Technical Proficiencies    Productivity Tools: Microsoft Teams, Zoom, Microsoft Suite, Google Suite File Management: OneDrive, Google Drive, Adobe Acrobat, File Conversion, PDF Management CRM: Go HighLevel CRM Certifications and Additional Training    Cisco CCNA Training – Basics of IT networking Technical Repair Certifications – Samsung, Axesstel, Nokia, Haier, Alcatel, ZTE, Huawei (CDMA and GSM technologies) Backend Developer Training – Allura Latam, 2023 Additional Information    Experienced in managing international client interactions across multiple time zones. Skilled in process automation, email automation, and task prioritization to increase efficiency. Proven ability to lead client education, nurturing, and support through effective communication.