Gian Paulo Austria

Gian Paulo Añonuevo Austria QUALITY ASSURANCE ENGINEER | PROMPT ENGINEER | ANALYST PROGRAMMER Kuala Lumpur, Malaysia |-| - | linkedin.com/in/gpaustria PROFESSIONAL SUMMARY Inquisitive and innovative quality assurance engineer / tester with a passion for strengthening the business products’ impact and relevance on the marketplace through solutions driven by robust testing and prompt engineering. Confident in ability to leverage previous experience and knowledge in the banking industry into various ventures. Versatile in methodology but empathetic with an end-user perspective and with a desire to contribute to practical and risk-minimal business decisions. AREAS OF EXPERTISE ◊ Software Testing Methods ◊ CICD ◊ Adaptability ◊ Quality Assurance Processes ◊ SDLC / STLC ◊ Test Case Design ◊ Prompt Engineering ◊ Defect Management ◊ Requirements Analysis ◊ User Experience Testing ◊ Risk Analysis and Mitigation ◊ Banking and Insurance CAREER HIGHLIGHTS Manual QA One-Man Army: Performed end-to-end testing with the help of QA Manager on GoTyme Bank’s various app features while maintaining a 99.99% test coverage and a 10% maximum defect escape rate from UAT to production environments. Senior Quality Assurance Tester: Mentored and coordinated a group of 13 junior testers in executing tens of thousands of test cases for the CIMB Data Migration Project which led to the launch of the new CIMB Bank PH application in May 2022. Generative AI with Prompt Engineering: Participated in further improvement assessment for GPT-based GoPilot i.e. formulating future use cases for AI use in streamlining bank operations. PROFESSIONAL EXPERIENCE Analyst Programmer, iTAC MSc Outsourcing Sdn Bhd, Kuala Lumpur, Malaysia | March 2024 – Present Client: MSIG (Mitsui-Sumitomo Insurance Group) • Troubleshot various insurance-related issues such as those related to policy endorsements, postings, and renewals while following a 3-day SLA and an overall KPI of 88% minimum. • Assisted in providing policies, endorsement copies, renewal notices, renewal certificates, and invoices (debit and credit notes) to end-users • Simulated the logged issues on the Polisy/400 UAT environment before figuring out the root cause and possible workarounds to convey to end-user QA Specialist, GoTyme Bank, Quezon City, Philippines | November 2022 – March 2024 • Performed entire testing in UAT and Post-Production on large-scale products (including unique ones such as Send and Invite, QR P2M and P2P, and Bills Payment) that helped GoTyme achieve 2 million customers before Christmas 2023. • Experimented with the new GoPilot in-house AI system for the bank and derived new use cases for future use by operations. • Tested the UAT app of the GoTyme kiosk in scenarios involving in-kiosk onboarding and card printing and replacement. • Conducted card testing through ATM and POS in coordination with Bancnet and other PH banks, ensuring reliability in transactions within a 0.03% rate of debit-without-dispense scenarios. • Demonstrated proficiency in API responses using Postman and testing transactions using web applications such as Athena, Taliad, Mambu, and Segment, and mobile applications (GoTyme Bank UAT and PROD) available on Android (via Firebase) and iOS (via Testflight). • Maintained less than a 10% defect escape rate through version control and CI/CD (continuous integration, continuous delivery) with regular smoke and sanity testing in UAT and production. • Maintained the QA playbook and function-specific user manuals, resulting in faster turnaround time and improved eNPS scores. • Studied mockup UIs and wireframes before checking Figma and Confluence to derive the test cases to be designed, implemented, and executed. QA Engineer / Tester, CIMB Bank Philippines, Taguig City, Philippines | January 2021 – November 2022 • Led testing for REVI Credit app, contributing to a million new customers for 2022. • • • Executed tens of thousands of test cases for data migration testing, ensuring reliability in the new CIMB app. Functions include: Agent Portal/KYC, Regulatory/Operations Reports, Batch Jobs, Event Codes, Transactions, Credit and Collections, and Deposits. Managed project tasks in JIRA and conducted knowledge transfers and mentoring to a team of up to 13 testers. Utilized the AS2805/ISO standards in testing and debugging issues with cards transactions and in-house Card Portal QA Analyst, ARB Call Facilities, Taguig City, Philippines | January – July 2020 • • Analyzed business user requirements as part of assistance to Business Analyst, improving backlog efficiency and documentation completeness to 100%. Utilized Postman for automation, expediting loan application onboarding by spending 30-35% less time on onboarding test accounts. Systems Analyst, Seven Seven Global Services Inc, Pasig City, Philippines | July – November 2019 Client: Globe Telecom, Taguig City, Philippines | July – November 2019 Application Development Associate, Accenture, Mandaluyong City, Philippines | January 2016 – March 2019 • • • • Designed, developed, and maintained mainframe applications using COBOL programs with routines and sub-routines via CICS and JCL under V-model and Kanban. Participated in code reviews and unit test reviews, achieving 99.9% test coverage. Developed and maintained applications with core banking, especially in functions for deposits, cards, loans, and payments. Specialized in error handling scenarios during code optimization, resulting in 70% improved code readability. EDUCATION ISTQB – Foundation Level (CTFL), AT*SQA, atsqa.org | 2023 Prompt Engineering Specialization, Vanderbilt University (sponsored by Coursera), coursera.org | 2023 IBM AI Foundations for Business Specialization, IBM (sponsored by Coursera), coursera.org | 2023 Bachelor of Science in Electronics Engineering, Mapúa University, Manila, Philippines | 2015 TECHNICAL PROFICIENCIES Microsoft OneDrive | Postman | ChatGPT | Google Gemini (Bard) | Bing Copilot | DALL-E | Microsoft Office Suite | Microsoft Teams | JIRA | Pega Cloud (Athena and Taliad) | Mambu | Confluence | Zephyr | Testflight | COBOL | IBM DB2 | JCL | Zendesk | BambooHR | Clari5 | Datadog | P400