Gian Patrick De Guzman

Hey, I'm Patrick and I'm a customer service manager! I've been rocking the customer service scene for a decade, working with different clients and channels. I also lead a team of awesome agents who make customers smile and hit their targets.

But wait, there's more! I also handle payroll and keep track of the company's finances.

Here are some of the skills and tools I use to get things done:

Zendesk

• Reply to tickets and chat (Zopim) like a pro

• Create and customize dashboards to monitor performance

• I create macros to save time and energy

• I set up views to filter tickets by priority

• Apply tags to categorize and organize tickets

Stripe

• Analyze payment info and spot issues

• Respond to disputes and resolve them quickly

• Process refunds when needed

Shipstation

• Track deliveries and update customers

• Cancel orders when requested

• Apply tags to sort and manage orders

• Create return labels when necessary

Google applications (docs, sheets, slides, forms, site)

• I use these apps to create and share documents, spreadsheets, presentations, forms and websites

Payroll

• Process payroll for all the employees and make sure they get paid on time

• Created and maintain a spreadsheet that computes all the costs and expenses of the company

• Discuss profit/loss with the CEO every month and give suggestions for improvement

If you're looking for someone who can handle customer service and do some finance, look no further! Just hit me up and let's talk!