Gian Karlo Sison

GIAN KARLO M. SISON TEAM COORDINATOR CONTACT Mobile Number: - EMAIL:- SKILLS Operating System: Windows Operating System Software: MS Office, Adobe Photoshop, Macromedia Flash, Macromedia Dreamweaver MX, Microsoft Outlook, SAP (ABAP) Hardware: PC Troubleshooting, Basic Networking TRAININGS & SEMINARS Adobe Photoshop CS Basic and Advance | July 2008 Macromedia Flash Basic and Advance | July 2008 Dreamweaver Basic and Advance | February 2009 EDUCATION Adamson University June 2008 to April 2012 Bachelor of Science in Information Technology WORK EXPERIENCE Deluxe Holiday Homes - Operations Team Coordinator July 2023 - Dec 2024 • Guest Relations Team Support: Provide support and guidance to Guest Relations Officers, ensuring seamless operations and exceptional guest service. • Scheduling and Shift Management: Coordinate and manage the schedules of Guest Relations Officers and Housekeeping teams to ensure optimal coverage and efficiency. • Operational Coordination: Collaborate with various departments to facilitate communication and ensure all guest and operational needs are met promptly. • Performance Monitoring: Monitor team performance, providing feedback and assistance to maintain high service standards. • Issue Resolution: Address and resolve any guest or operational issues promptly and effectively. • Training and Development: Assist in training new team members and facilitating ongoing development opportunities for staff. • Reporting: Maintain accurate records of schedules, team performance, and any operational issues, providing regular reports to management. Dubai Pet Food - Customer Service Specialist June 2022 – May 2023 • Provides exceptional professional customer service to customers via phone, email, social media and all the CS Department available channels. • Maintains a working knowledge of the company's products to assist with specific customer inquiries. • Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement. • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires Brands For Less – Customer Care Representative January 2021 – June 2022 • Taking in calls to assist customer in any Brands for Less concern. • Making outbound calls to advise customer if there is an issue on their order. • Answering customers concern via email/ chat/ WhatsApp • Arranging delivery requests by contacting the branch and the courier for any request from the customer. Color Mix LLC – IT Help Desk / Assistant May 2019 – January 2021 • Software and Hardware Installation and Maintenance • Desktop Support • Email Monitoring • Printer Support • Outlook Configuration Teletech Customer Care Management – Consumer Moves Consultant ISR II November 2015 – February 2019 • Moving services from one place to another • Add new services and upsell (sales) • General billing enquiry Accenture Philippines – Associate Software Engineer October 2014 – April 2015 • SAP (ABAP) – assists on programming/ debugging a function for software required by our clients. • Data Conversion – converting files that needs to be documented so it can be recognized on a different application or software that are being used by our clients. Phil-Data Business Systems Inc. – Backup Engineer / Desktop Support February 2013 – September 2014 Solaire Resorts and Casino (February – July 2013) • Migration • Desktop Support Nike Philippines (March –August 2014) • Ticket Monitoring • Desktop Support • Outlook Configuration • Software Installation/Maintenance • Printer Support • NSN / Zuellig / Holcim / Generali • Back Up - IT Support CERTIFICATIONS • • Certificate of Course Completion – SL-275 Java Programming Language SAP Business One