Gian Claudette Boneo

BONEO, GIAN CLAUDETTE P. Mobile Number: - E-mail:-,-LinkedIn: https://www.linkedin.com/in/gian-claudette-boneo-/ Address: 28 17 Colossians Dr. Villa Czarina Subd., Cuayan, Angeles City, Pampanga 2009, PH WORK EXPERIENCES: ASCEND Marketing Director (Remote-Freelance) May 2021 to Present (flexi-time) Duties and Responsibilities: • • • • • • • • • • • Responsible for overseeing the marketing operations and making sure that everybody is functioning as they should Direct contact with the company owner and the 3rd party advertising agencies and contractors Making sure that the sheets and CRM are up to date and correct data and are being added Making sure that bookings are tracked and leads are all taken care of Responsible for keeping the order in the team and the 3rd party agencies and contractors Back up in creative projects and website development and purchasing Handles marketing tools like Zapier, Typeform, Calendly,Clickfunnels, Google Ads, social media, etc Creating and maintaining the automation of the marketing processes, CRM and data management Replying to emails and other communication with prospective leads or other marketing companies Direct contact with sales reps for liaising with the management team and the CRT regarding client concerns Responsible for Affiliate Marketing and other project management CALWORTH GLENFORD Administrative Manager (Remote) March 2020 to April 2021 Duties and Responsibilities: Managed the daily tasks and roles of the affiliate marketing team and made sure that all processes are followed. Monitored the daily emails sent to affiliates and made sure that everything is handled according to standards. Organized and managed the calendar for all product advertisements through emails and newsletters. In-charge of the day to day operation of the team to meet the goals of the company. Did the lead generation, prospecting and appointment setting for new affiliates and email creation. SIOMAI TEA, JAKE KIKAY’S SPECIALTIES CEO/Founder/Freelance Graphic Artist, Facebook Ads Manager January 2019 to March 2020 Duties and Responsibilities: Founded a micro food business and a fast food restaurant then managed their Facebook pages and marketing efforts. Supervised the daily operation of the restaurant and took on the role of being the HR manager for the employees. NO BS AGENCY (Australia) Freelance Content Writer September 2018 to February 2019 Duties and Responsibilities: Wrote articles, contents or blogs for various companies on different niches with a minimum of 700 words per article. TOPDATA GLOBAL IT SOLUTIONS, INC. Technical Support Representative ( ExpressVPN ) 11/F Entec 2 Bldg. Nepo Complex, Angeles City, Pampanga September 11, 2015 to September 11, 2018 Duties and Responsibilities: Supported customers with their technical and account issues through email and live chat using Zendesk and SnapEngage. Support included general customer service, sales and retention. STARTEK ANGELES Customer Service SME ( T-Mobile Pay In Advance ) 5/F Entec 1 Bldg. Nepo Complex, Angeles City, Pampanga March 17, 2014 to August 27, 2015 Duties and Responsibilities: Supporting the production floor and the trainees while having their actual calls and doing side by side coaching for other focus reps were the main duties of a Red Hat. Handled customer service calls for a mobile phone company. Managing and refilling the customer’s account, handled basic troubleshooting for their handsets and answered basically all questions a customer may have. The work required knowledge with different platforms like android, windows and apple to guide the customers in navigating their smartphones. Passed all metrics like first call resolution, average call handling time, customer satisfaction surveys and show rate. IVOLINE IBT CORE, INC. Human Resources Department Head Bldg. 5272 C.M. Recto Highway Clark Freeport Zone, Pampanga February 1, 2010 to February 22, 2013 Duties and Responsibilities: As a Human Resource Department Manager I was responsible for making sure that everything was in place in terms of policy adherence. I was the one who made the memos and other communication within the company and other institutions or agencies involved. I was in-charge of payroll and incentives for all employees and I supervised the other HR staff with their own tasks like benefits, recruitment, marketing, purchasing etc. The work required knowledge and mastery with office applications like Excel, Word and PowerPoint. I was also in direct communication with the company owners and managers on a daily basis and had regular meetings with the non-teaching staff and other personnel. ASIAWORKS TRAINING SOLUTIONS, INC. Trainer ( Finishing Course for Call Center Agents ) 4th Floor Freluz Bldg. OG Rd., City of San Fernando, Pampanga July 2009 – December 2009 KAUNLARAN NG MANGGAGAWANG PILIPINO INC., (KMPI) Trainer ( Finishing Course for Call Center Agents ) Suite 505 Angelique Square Com’l. Bldg., Dau, Mabalacat, Pampanga January 2009 – April 2009 Duties and Responsibilities: As a trainer, I made sure that every trainee understood and was able to develop skills required in a BPO industry which is the main objective of the course. I taught American accent, grammar, pronunciation, American culture and geography. NCO PHILS., CLARK Technical Support ( Xbox Live and Hardware ) Philexel BC4 Clark Freeport Zone, Pampanga January 14, 2008 to December 16, 2008 Duties and Responsibilities: As a technical support representative, I handled calls for gaming consoles doing troubleshooting, setting up the device, installing software and updates, processing repair and return and teaching customers the basics of the console for both live and hardware. I was also a soft skills trainer intern for three months and was able to handle a few classes. LINK2SUPPORT, Inc. Product Support Specialist ( Linksys Networking Devices ) 5/F Technoplaza One Bldg., Orchard Road, Eastwood City, Libis, Quezon City August 16, 2004 - July 11, 2007 Duties and Responsibilities: I handled networking devices such as modems, routers, gateways both wired and wireless. I was able to set-up, install and troubleshoot these devices by phone. The work includes configuring the devices using the customers’ computers therefore required knowledge with different operating systems from Windows 98 all the way to what was then the latest version – Windows Vista and Mac OS. SKILLS: Project Management Leadership Digital Marketing Excellent Oral and written communication skills Excellent in Customer Service Technical Web design and management Internet, social media management, copywriting Graphic designs Admin and Human Resources tasks Detail oriented Very well organized Multi Tasking EDUCATIONAL BACKGROUND: College: UNIVERSITY OF SANTO TOMAS LEGAZPI Rawis, Legazpi City Course: B.S. IN COMPUTER SCIENCE Elementary and Secondary: ST. AGNES’ ACADEMY Rizal St., Legazpi City