Gia Angela De Jesus
Executive Virtual Assistant
Objective
To be able to provide excellent and accurate service to my client. And to be able to share my knowledge and experience with
the company.
Experience
Remote Executive Assistant | Real Estate Investor
[December 2017 – January 2020]
o Training of Real Estate essentials for Investors.
o Assisted with flight and hotel bookings
o Manage clients’ calendars and scheduled important meetings
o Basic knowledge with Podio, Zoho, Pipedrive and Salesforce CRM
o Creating Buyer's Lists
o Valuation of Comps with or without the MLS
o Skip Tracing
o Lead generation
o Social Media sites such as Craiglist, Facebook, Twitter, Instagram
o Agent Enrollment and Seller Leads Management
o Organizing of documents, receipts/invoices for specific projects
o Tracking of progress for each project and getting in touch with subcontractors and various vendors.
o Management of rental properties, includes preparing of rental documents and doing background checks on possible tenants
o Bookkeeping, gathering and encoding of receipts/invoices from various vendors
Communications Training Intern | Optum Global Solutions Inc
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[February 2015 - December 2017]
Did quality audits on agents assigned to me
Handled communication assessments for Talent Acquisitions
Assisted in encoding agents’ auxes to excel and managing their scorecard.
Did customer service calls for Medicare and Retirement – Provider and Billing services - Members
Answered email inquiries from policy holders
Outbound/Back office specializing in verifying or updating Providers (medical professionals) business information
Customer Service Representative |Teleperformance Inc. (Former Aegis Global)
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Customer service calls specializing in travel inquiries
Assisted customers in booking, changing or cancelling reservations using website or GDS
Sales and upselling when necessary
Academic Tutor |Ej2 Study and Learning Center
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[March 2014- December 2014]
[July 2012- September 2012]
Academic tutor handling grade school and high school students
Assisted in reviewing for quizzes and exams for all subjects
Created manual reviewers and mock exams for exams all year levels
Supervised students doing their home works and projects
Education
College/Vocational
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University of San Carlos - TC
Bachelor of Psychology
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Secondary level
St. Theresa’s College - Cebu
Skills
Real Estates principles
Collections Experience
Proficient in computer Software Systems
Quality Analysts
Comparables
Phone and Email Handling
Capable of working under time pressure
Able to read, write and verbally communicate in English
Basic knowledge with Podio, Salesforce , Zoho and Pipedrive
Experience with online diallers (Five9, Mojo and Callrail)
Experience as well in Customer Service
Experience in handling GDS (i.e. Worldspan, Apollo, Shares and Sabre)
Experience in bookkeeping and accounting - (Quickbooks and Xero)
Experience in healthcare insurance (Analyzing claims/appeals and Member benefits)
Experience with using Asana – organizing & tracking app.
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