Ghulam Mustafa Shaikh

Ghulam Mustafa Shaikh IT Support Engineer Cell Phone: - Email:- Summary A reliable and qualified Network Support Engineer and Desktop Support Engineer with over +8 years of experience in the setup, maintenance, improvement and support of network and Desktop services. Detail-oriented, with proven communication and analytical skills; can handle multiple tasks to meet deadlines in pressure situations. Have good experience in interacting with the Vendors, End User’s Technical issue, Trouble Shooting of Network and standalone Computer’s, Printer’s, PABX, and IT Trainings. I worked in various industries like Telecommunications, ISPs, Hospitals (HMIS), Education and Development Sector. Technical Skills Windows Server 2003/2008 R2, Windows XP, 7, 8, 8.1 Active Directory Services, DNS, DHCP Server, FTP, ICS, Web interface for Remote Administration, Managing Network printer and fax services. Remote Administrator PC Anywhere, VNC Server, telnet Server, Remote Access PC, Symantec Endpoint Protection. PC/Server service and repair. Network Cabling, CCTV cabling. Professional Trainings / workshops 10th -15th December 2012 Master Trainer Board of Revenue Sindh, Pakistan LARMIS “Land Administration & Revenue Management Information System” AOS, “Accountancy Outsourcing Services (Private Limited)” 1st -03rd April 2013 Master Trainer United Nations Development Program Pakistan (UNDP) RMS “Results Management System” for Election Commission of Pakistan Professional Experience Nov 2012 to March 2016 Management & Development Center Hyderabad, Pakistan, Network Administrator Developed and Maintained the availability of company IT systems including LAN/WAN servers, Desktop Pc’s (win7, 8), laptops & printers. Providing L1 & L2 technical support to end users, Administrating the database application. Installing and configuring systems and Application Software’s, Installing and configuring Network Printer’s Troubleshooting Desktop and network problems and diagnosing and solving hardware/software faults, Installing and Configuring WIFI Routers for Internet access Finding solutions to problems through creating a desktop shortcut or fixing a major fault on the operating system; Recommended, evaluated and purchased IT assets (servers, pc’s, laptops,  Other computer hardware and software). Managing inventory record of IT department. Done cabling and crimping. IT Help Desk / End-user support for hardware, system and printing issues. Feb 2007 to Mar 2012, Isra Post Graduate Institute of Ophthalmology, Al-Ibrahim Eye Hospital Malir, Karachi, Pakistan Lecturer/IT Assistant IT Faculty Member of Isra University at “Isra School of Optometry”. Maintained the availability of company IT systems including LAN/WAN servers, Desktop Pc’s (win7, 8), laptops & printers. Installing & configuring windows 2003/2008/2012 servers, ADS, DNS, and DHCP. Installing and configuring computer systems; Troubleshooting system and network problems and diagnosing and solving hardware/software faults; Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system; Replacing Desktop and Laptop’s parts as required; Providing support, including procedural, documentation; Following diagrams and written instructions to repair a fault or set up a system; Running network applications to support systems and users; Supporting new applications; Setting up new users; Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing several open cases at one time. June 2005 to Mar 2006, ZAB Net ISP “A project of SZABIST” Karachi, Pakistan Technical Support Engineer Administrating the network at Larkana site. Plan, design, install, and support major server and network systems for clients. Carried out system administration. Conducted in-house and client-site training, installed and supported equipment for domestic industry events. Troubleshooting LAN problems such as TCP/IP, installing of operating system. Guide Internet users that how they configure their dialup connection, mail application, web browser. Installing & configuring the different services of Microsoft Windows Operating System. Feb 2003 to May 2005, M/S Southern Communication Private Limited Karachi, Pakistan Office In-charge / Manager Primary responsibilities include Office Management, Account maintenances. Marketing, Sales and Booking. Supervising the Technical Staff and acting as a field supervisor. Maintaining Cash Ledger and Debit Ledger. Preparing the reports on daily, weekly and monthly basis. Assigning the duties to the sales officer in order to get the best results Increased the sale up to 30% in a month. Dealing with clients and handling the technical issues. Education B.C.I.T (Information Technology) 1998 – 2002CGPA: 3.05 University of Sindh Jamshoro, Pakistan.