Ghanshyam Sahu

Curriculum Vitae Ghanshyam Sahu 9 years of successful Customer Support, Virtual Assistance & Lead Generation experience 445- Nainagarh, Premnagar Thana, Jhansi, UP | - |-gmail.com EXECUTIVE SUMMARY Customer Support, Virtual Assistance and Lead generation with over 9 years of experience in a wide array of business settings: corporate/enterprise, Startup/small business, Information technology and BPO Industry. Adept in phone assistance, B2B telemarketing, Data analytics, B2B list building etc. Professional Experience Currently working part time as a Freelancer assisting on jobs like Lead generation, B2B list building, Appointment setting etc. through the various platforms such as Upwork, Hubstaff talent etc. Virtual Assistant and Presale Lead Generation Fruition Business Group Inc Remote Business Development Execution Company, North America Aug 2015- Nov- 2018 Meeting Co-coordination  Sending Email campaign to the targeted prospects  Follow up calls on email we sent and set up an appointment with the prospect for the CEO.  Make calls on leads those are directly came from Social media and from the company website and set up a meeting with them if relevant. Lead Generation  Generate leads from LinkedIn Sales Navigator and Instapage etc.  Gather information’s of the targeted contacts from zoom info, data.com and generate new leads in the system.  Generate Validated leads by making cold calls to the prospects and upload those leads to the CRM.  Building B2B leads list through zoom info and the tools like hunter.io etc. . Sr. Helpdesk Executive Ahmedabad, Gujarat I- Path Solutions Back Office Support for Interserve Facilities Management UK June 2013-September 2014  Handle incoming calls from potential customers in out of hours form UK  Attract potential customers by listening their issue related the AC,Referegiration, lift etc.  Understanding customer issues and take action over the job by escalating it to the relevant engineer in UK  Raising Jobs, Recource allocation  Work on Existing contract to provide In & OOH support to the UK clients  Maintain paperwork of engineers by updating the timesheets into the system  Data Entry and Data Transcription process of Engineers who visited the site and completed the task. Remote Sales & Support Executive Syntechsoft Solutions Inc. Remote IT Solutions Company from North America May 2012-April 2013  Set the targeted industry and the target contact and create a script according to the industry  Make cold calls to the prospect and pitch them about our Website development services  Make cold calls to the jewelers in USA and offer them about our diamond inventory solution.  Regularly sending email campaigns to the relevant email list through send grid Customer Support Executive Hazel Infotech Ltd. IT Solutions Company Ahmedabad, Gujarat Nov2010- April 2012      Online/Onsite product support to the potential customers Application training/Demonstration & installations over the phone and onsite. Generate new leads for Document Management software through cold calling and through reference. Appointment setting with the prospect over the phone to demonstrate the software Meet the existing clients in a weekly basis and maintain relationship with them. Customer Support Executive Simple Software Solutions (Tally) Ahmedabad, Gujarat IT Solutions Company July 2008 – Oct 2010 Online/Onsite product support to the potential customers  Application training/Demonstration & installations over the phone and onsite.   Generate new leads for Document Management software through cold calling and through reference.  Operation and co ordination Provide training to the Chartered accountants about the features of the Tally   Appointment setting with the prospect over the phone to demonstrate the software  Meet the existing clients in a weekly basis and maintain relationship with them Handle incoming calls from the potential customer regarding the technical issues with the software   Provide telephonic and remote access support to the potential customer Education :Schooling Education:  SSC From Bijay Singh Memorial School Jhansi Up  HSC From DLVKIC Inter college Allabhad Up. Professional Qualification:  Diploma in Computer Hardware and Networking from Don Bosco Technical Institute Lucknow in year 2007.  Diploma in ITI (Fitter Trade) from Indian Skill Tech Institute Meerut UP. Bundelkhand University Jhansi Jhansi UP rd Recently pursuing B.com 3 year from Bundelkhand university Jhansi, Up April 2017 to present Strength:  Positive attitude towards work.  Believe in Team work  Regularity and punctuality  Sprit of Learning  Self Confidence Languages, Skills and Activities :- Language: English, Hindi Skills: Salesforce, Nutshell, Microsoft Office, Google Drive, LinkedIn,Web Scraping, web research, email grabbing etc) Operating System :- Window server 2003, Window XP, Window 7,8 Activities: Traveling, Listening music Career Objective : To Keep up with the cutting edge of technologies.  To use my skills in the best possible way for achieving the company’s goal regularity and punctuality To enhance my professional skills in a dynamic and fast paced workplace  Declaration :I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Ghanshyam Sahu