Geydis Medina

Geydis Medina E-mail:-Marital status: Single Date of birth: February 05 1996 Nationality: Colombian PROFILE Hard-working and self-motivated person with 2+ years of experience in various administrative tasks working from home. Able to focus without the need for supervisión. Ability to analyze complex situations and ensure prompt resolutions. Proactive, and energetic with a sharp focus on developing and implementing process improvements to drive company growth. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle pressure without compromising quality service. KEY QUALIFICATIONS AND RESPONSIBILITIES · Provided prompt customer support with a professional, friendly, and patient attitude. · Completed customer insight reports and input over 12.000 units of sensitive data. · Sent 25-30 emails/ daily to clients, account managers, and providers demonstrating mastery of written communication and attention to detail. CERTIFICATIONS • Digital Marketing by HubSpot Academy SKILLS • • • • • Organizational skills Ability to multitask Great time management skills Good written and digital communication abilities Independent problem solving • • • • Customer service Reliable Strong work ethic Proactive EMPLOYMENT HISTORY June 2020- July 2021 Barranquilla Sykes, Colombia Work from home Receiving customers’ complaints escalated directly from the account managers, performing an investigation, following up with providers, and coming up with a satisfactory resolution for the customer and the partner. July 2021- Barranquilla, Teleperformance Colombia Work from Home Serving as a conduit of interpretation between an English speaker health care provider and spanish speaker parties.