Gessica Salom Fagundes

GESSICA SALOM FAGUNDES​ Product Manager – International Banking & Financial Solutions Curitiba, Brazil |-| Linkedin.com/in/gessicasf | Portfolio: bit.ly/4nB4mge PROFESSIONAL SUMMARY​ I began my career at Banco do Brasil, immersed in the dynamic world of foreign trade operations, managing letters of credit, analyzing international credit risk, and supporting companies navigating the global market. Over time, I took on the challenge of managing high-revenue corporate clients, delivering tailored financial solutions that blended credit, investments, and FX. In 2018, innovation initiatives inside the bank sparked a new passion: building digital solutions that solved real-world problems. Since then, I’ve led product teams in the insurance arm of BB, combining my frontline experience with agile product management to deliver scalable, data-driven solutions that reduce costs, increase profitability, and improve customer experience. My journey is rooted in banking, from the branch floor to executive decision-making, and today I bring strategic insight, regulatory fluency, and international product thinking to every initiative I lead. Skills: Product Strategy, Requirements Gathering, User Stories, Business Process Mapping, Customer Segmentation, Market Research, KPIs & Metrics, Agile Product Discovery, Cross-functional Leadership, Training Materials, Stakeholder Management, International Banking Operations, FX & Trade Finance Tools: Jira, Confluence, ClickUp, Redmine, Notion, Miro, Figma, Microsoft 365, Google Workspace, CRM Systems, Power BI PROFESSIONAL EXPERIENCE​ Product Manager – BB Seguros (via Coopersystem)​ Remote | Jun 2022 – Present ●​ Lead backlog, discovery, and delivery for corporate and retail insurance products using Scrum and agile frameworks. ●​ Orchestrated a platform migration that cut maintenance costs by 7% and increased margin by 20%. ●​ Improved product uptake by increasing average ticket size by 15% (residential) and 12% (commercial) through segmentation and journey redesign. ●​ Decreased churn by 12% after implementing flexible billing models. ●​ Conducted end-to-end discovery cycles with internal stakeholders and customers, aligning technical and business needs. ●​ Worked closely with developers, analysts, and designers to refine user stories and maintain sprint focus. ●​ Led team development through structured 1:1s and performance feedback. Relationship & Operations Manager Banco do Brasil - Jan/2015 – Jul/2022 ●​ Managed a corporate portfolio with clients generating over R$5M annually, offering custom financial solutions (credit, investments, FX). ●​ Structured and approved over R$30M in business credit lines within six months. ●​ Delivered premium service to high-net-worth individuals, aligning financial products to life goals. ●​ Coordinated international trade finance operations including LCs, collections, and risk mitigation strategies. ●​ Led branch staff in process optimization and service quality programs. ●​ Participated in the Action BB innovation program, introducing agile, customer-centered thinking to banking services. EDUCATION Product Manager - PM3, Coderhouse, How Bootcamp, University of Virginia (2022)​ MBA in Innovative Leadership – FGV (2019)​ Specialization in Financial & Banking Management – PUCPR (2015)​ Bachelor’s in Business Administration – UFPR (2013) CERTIFICATIONS​ Certified ScrumMaster® (CSM) – Scrum Alliance (2025)​ SAFe® Agilist – Scaled Agile (2025) Certified Scrum Product Owner® (CSPO) – Scrum Alliance (2023)​ Certified Associate in Project Management® (CAPM) – PMI (2024)​ CPA-20 (Investments Certification) – ANBIMA (2022) LANGUAGES​ Portuguese: Native​ English: Advanced (C1) Spanish: Advanced (C1)