Gerwin Anotado

  Gerwin Anotado Business Consultant / Computer Engineer   Contact   Address Cebu City, CEB, 6000 Phone - E-mail -  Skills   Hard working and self-motivated Networking strength Positive working relationships Hard-working mindset [Type] Networking Time management Customer service and care Customer complaint resolution Problem-solving skills Internet savvy Team management   Experienced Consultant with over 10 years of experience in customer service, technical support and administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Work History     2015-03 – 2021-02   International Complaint Manager / Business Consultant Telstra International Philippines Inc. , Cebu, Philippines * Resolving complaints to customer satisfaction. * Managing team members in providing excellent customer experience.   2009-12 - 2015-01   Escalation Support / Senior Customer Service Specialist Convergys, Cebu, Philippines Educated customers about billing, payment processing and support policies and procedures. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.   2008-11 - 2009-12   Technical Support Specialist Teletech, Cebu, Philippines Documented all transactions and support interactions in system for future reference and addition to knowledge base. Explained technical information in clear terms to non-technical individuals to promote better understanding.   2004-06 - 2008-10   Working Scholar University of Cebu, Cebu, Philippines Worked as a full time University scholar close to five years. Assigned to Civil Security Unit (CSU), Nursing Dean's Office and Medical Dental Department. A wide scope of work, office, administration and medical job/tasks description.   Education     2004-03 - 2009-03   Bachelor of Science: Computer Engineering Graduated - University Of Cebu - A.S. Fortuna, Mandaue, Cebu City, Philippines   .