Gertrude Wanjeri

GERTRUDE NYOKABI WANJERI Cell: -/ -; Email:- PROFESSIONAL PROFILE Skilled IT professional with extensive experience in WLAN and LAN configurations, audiovisual troubleshooting, installations, and database management. Proficient in network administration, server management, and cybersecurity. Adept at managing IT operations, supervising teams, and providing end-user support. Strong background in conference management, including setup and maintenance of projection and video conferencing systems. Experienced in handling a variety of software, systems and cloud computing platforms. Proven ability to resolve technical issues quickly, maintain IT infrastructure, and ensure smooth daily operations. Committed to continuous learning, innovation, and delivering exceptional technical support in fast-paced environments. KEY SKILLS AND COMPETENCIES Competencies WLAN and LAN Configurations | Audiovisual Troubleshooting | Software Installation | Hardware Installation & Maintenance | Database Management | Software Development | Operating Systems | Network Administration | Conference Management | Projection | Server Management | Cloud Computing | Cybersecurity | Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | Proficiency in Micros POS system, Fidelio Hotel Management System, Material Control System, Onity Door Lock System, Sun Accounting System, IP Television and IP Phone System Skills Communication skills | Interpersonal Skills | Ethical | Problem solvSkills | Time management | Attention to detail | Accuracy | Report Writing | Critical Thinking | Time management | Stress Management | Work Under Pressure | Organizational Skills PROFESSIONAL BACKGROUND Operations Manager 2020 to date BREAKFAST HEAVEN Responsibilities:       Developing yearly innovative solutions that drove efficiency and success Generating weekly and monthly reports, and providing valuable insights for decision-making Delivering timely and efficient services to customer locations, ensuring satisfaction and meeting deadlines Applying strong analytical and problem-solving skills to tackle challenges and implement effective solutions Demonstrating leadership by managing projects from initiation to completion, ensuring quality outcomes and team alignment Proactively resolving issues, streamlining operations, and consistently providing exceptional service to enhance the customer experience IT Support Assistant 2014 to 2020 ENASHIPAI RESORT AND SPA Responsibilities:        End-User Support: Managed daily IT support and resolved technical issues promptly Software Installation: Installed and customized software for organizational needs yearly LAN Configuration: Configured and maintained LAN for stable network connectivity daily IT Operations: Supervised IT department in manager’s absence, ensuring daily smooth operations IT Equipment Reporting: Compiled and maintained ICT equipment monthly reports and inventory Database/Server Maintenance: Managed backups and performed regular database/server maintenance Conference Equipment: Prepared, configured, and maintained projectors and video conferencing systems weekly IT Intern ENASHIPAI RESORT AND SPA Key Responsibilities:       Assisted in end user support daily Prepared weekly conferencing equipment Assisted in LAN configuration and maintenance Assisted with database management and backups Assisted in monthly installations and setting up of workstations Provided daily technical support by troubleshooting hardware and software issues EDUCATION 2011 - 2013: Bachelor of Business Information Technology, Meru University of Science and Technology 2007 - 2009: Computer Studies, Mugoiri Girls High School 2007 - 2009: Kenya Certificate of Secondary Education, Mugoiri Girls High School REFEREES AVAILABLE ON REQUEST 2013 to 2013